Virtual Computing
Deyvin Lara Tinoco
System Administrator
Cartago
Summary
Expert in IT infrastructure management, with a focus on performance and security optimization.
Strong background in virtualization, networking and IT security.
Extensive experience in resolving technical incidents and problems.
Ability to work independently and as part of a team, under pressure and meeting deadlines.
Experience in the implementation and maintenance of monitoring and alerting systems.
Ability to document technical processes and procedures.
Overview
8
8
years of professional experience
24
24
years of post-secondary education
6
6
Certifications
Work History
IT Support II
ENCORA
02.2020 - 08.2024
- High knowledge in cyber security: Hardening, EVA, IVA, PT, Zero Day, knowledge of tools such as Kali Linux, GreenBone, Qualys, Nessus, Carbon Black, MS Defender, TrendMicro.
- Handling of different solutions: Management of VMware vSphere, Esxi, vCenter Server, VMware Workstation, vSAN.
- Systems administration: Monitoring and maintenance of physical and virtual servers, incident resolution, backup management, equipment configuration, license administration
- Networks: Configuration and maintenance of networks (wired and wireless), firewall management, access control, connectivity troubleshooting
- Computer security: Implementation of security measures, user and access management, vulnerability analysis, security incident management
- Virtualization: Administration of virtualization platforms, creation and management of virtual machines
- Operating systems: Installation, configuration and maintenance of operating systems (Windows, Linux, Mac OS, etc.)
- Software: Installation, configuration and support of software applications
Monitoring tools: Use of tools to monitor system performance and detect anomalies - Installed, configured, tested and maintained operating systems, application software, and system management tools
- Improved IT system performance by implementing proactive maintenance processes and timely upgrades
- Reduced downtime by quickly diagnosing and resolving hardware, software, and network issues
- Increased user satisfaction through effective communication and timely resolution of support tickets
- Maintained detailed documentation of technical issues, resolutions, and knowledge base articles for future reference
- Enhanced network security with regular vulnerability assessments and prompt patch installations
- Installed, configured, tested and maintained operating systems, application software, and system management tools
IT Support L2
CYBERFUEL S.A
9 2017 - 02.2020
- Patched software and installed new versions to eliminate security problems and protect data
- Telephone exchange manager and implementer using asterisk services
- Knowledge VSphere 6.7, NSX NetWorks, SAN, vSAN
- Knowledge in VOIP (GrandStreme, Avaya, Asterisk core, FreePBX, Elastix, Issabel)
- Management and administration of SQL servers
- Collaborated with vendors to locate replacement components and resolve advanced problems
- Advanced knowledge of troubleshooting on different types of Windows/Linux systems
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Reduced downtime by quickly diagnosing and resolving hardware, software, and network issues.
IT Specialist
NAVSAT S.A
12.2016 - 09.2017
- Worked proactively with clients to understand their needs and design customized technology solutions. Led multi-disciplinary teams to ensure successful implementation of projects and meet client objectives
- Wrote and maintained custom scripts to increase system efficiency and performance time
- Installed, configured, tested and maintained operating systems, application software and system management tools
- Asterisk Telephony system, creating reports and dashboards, adding custom fields and formulas to objects, IVR Configurations, Trunks, Extensions, Queues
- Implemented network security equipment, including firewalls, two-factor authentication, and antivirus software
- Managed hardware and software inventory, ensuring timely updates and replacements as needed
System Administrator
Altus Consulting S.A
06.2016 - 11.2016
- Enhanced availability of infrastructure through enterprise-wide planning, thorough testing, efficient implementation and comprehensive support on Linux servers
- Introduced VMWare, Proxmox, Hyper-V infrastructure and management tools to create and manage virtual server computing environment
- Set up and controlled user profiles and access levels for each database segment to protect important data
- Led server infrastructure development, quality assurance, and staging production systems
- Built and maintained network infrastructure consisting of Windows, Linux and virtual products
- Monitored and tested application performance to identify potential bottlenecks, develop solutions, and collaborate with developers on solution implementation.
- Established effective communication channels between IT support staff and end-users, leading to improved issue resolution times overall.
Education
Telecommunications Technician -
INA - Alajuela
Alajuela, A 02.2014 - 12.2015
IT Security -
INA - Alajuela
Alajuela, A 02.2015 - 08.2015
Structured Wiring Technician -
INA - Alajuela
Alajuela, A 02.2014 - 12.2014
Cisco IT Essentials -
INA - Alajuela
Alajuela, A 07.2014 - 09.2014
Systems Engineering -
UNED - Puntarenas
Puntarenas, P 02.2013 - Current
Systems Programming -
Colegio Universitario De Cartago - Cartago
Cartago, C 02.2011 - 12.2012
High School Diploma -
Liceo Enrique Guier Sáenz - Cartago
Cartago, C 02.2005 - 12.2011
Skills
Network Security
System Administration
Information Security
Incident Management
IT Compliance
Server Management
Virtualization Technologies
VoIP Systems
Patch management
Scripting Languages
System Configuration
Remote Technical Support
Systems Analysis
Ticket support system management
Data Recovery
Technical Troubleshooting
Certification
VMware Certified Professional - Data Center Virtualization
Software
ESXi
Server Administration
VMware VSphere
Storage Virtualization
CyberSecurity
Languages
Spanish
Native or Bilingual
English
Professional Working
Additional Information
Vladimir Solis Varquero Chief Technology Officer Encora (506) 8826-7059
Luis Avila Guardado Information Technology Director Encora (506) 8322-5678
Jose Álvarez. Technical Support Team Lead, Cyberfuel S.A. (506) 8310-3547
Timeline
VMware Certified Professional - Data Center Virtualization
01-2023
IT Support II
ENCORA
02.2020 - 08.2024
Plesk Onyx Professional
07-2019
PRTG Expert Monitoring
06-2019
Synology Network Storage
05-2018
SoftLand ERP Tech
03-2017
IT Specialist
NAVSAT S.A
12.2016 - 09.2017
CCNA Modules
11-2016
System Administrator
Altus Consulting S.A
06.2016 - 11.2016
IT Security -
INA - Alajuela
02.2015 - 08.2015
Cisco IT Essentials -
INA - Alajuela
07.2014 - 09.2014
Telecommunications Technician -
INA - Alajuela
02.2014 - 12.2015
Structured Wiring Technician -
INA - Alajuela
02.2014 - 12.2014
Systems Engineering -
UNED - Puntarenas
02.2013 - Current
Systems Programming -
Colegio Universitario De Cartago - Cartago
02.2011 - 12.2012
High School Diploma -
Liceo Enrique Guier Sáenz - Cartago
02.2005 - 12.2011
IT Support L2
CYBERFUEL S.A
9 2017 - 02.2020
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