Diana Arana Díez
Resumen profesional
Accounts Receivable Specialist with 9 years of progressive experience in the OTC (Order to Cash) cycle, specializing in collections and complex dispute management for clients across the United States and Latin America within the maritime, logistics, and medical industries. Expertise in end-to-end invoice analysis, coding, modifications, and resolution of disputes involving pricing, tax, freight, and billing discrepancies. Recognized for delivering high-quality customer service, strong negotiation skills, and strategic problem-solving, consistently driving improvements in cash flow, reducing aged receivables, and strengthening client relationships.
Datos destacados
8
8
years of professional experience
Experiencia
AR Collector & Disputes Department
ICU Medical
06.2021 - 09.2025
- Managed customer portfolios across LATAM and the US, ensuring timely payments.
- Resolved disputes, reconciliations, and escalated cases.
- Partnered with finance, sales, and logistics to ensure correct payment application.
- Managed disputes related to pricing, freight, taxes, and returns, ensuring accurate coding and documentation to maintain proper tracking of logged cases, performance metrics, and dispute resolution efficiency.
- Prepared and delivered account statements while implementing tailored collection strategies to ensure timely payments, reduce Days Sales Outstanding (DSO), and secure overall cash flow efficiency.
AR Collector LATAM
Accenture
08.2021 - 06.2022
- Performed collection activities for corporate clients in Latin America.
- Prepared aging reports and reconciliations.
- Supported continuous improvement initiatives to reduce DSO.
AR Collector (South Atlantic, USA)
APL Shared Services – CMA CGM
08.2019 - 06.2021
- Responsible for collections and dispute resolution in the US South Atlantic region.
- Coordinated with local teams for billing issues and payment applications.
- Prepared and delivered account statements while implementing tailored collection strategies to ensure timely payments, reduce Days Sales Outstanding (DSO), and secure overall cash flow efficiency.
Collections Agent / Back Office
Van Ru Credit Corporation
06.2017 - 06.2019
- Managed soft collections for personal accounts and supported back-office operations, including processing vehicle registration tasks for the Department of Motor Vehicles (DMV).
- Improved recovery times by streamlining payment reconciliation.
Formación
Hotel Management -
Hispanoamericana University
01.2008 - 01/2011
Enfatiza tus habilidades clave
Skills
- Accounts Receivable & International Collections
- Dispute resolution & negotiation
- Customer service & communication skills
- Excel (intermediate: pivot tables, v-lookups)
- Data analysis & account reconciliation
- Teamwork and adaptability in multicultural environments
Softskillsstrong>
- Organization
- Ability to learn quickly
- Teamwork
- Punctuality and responsibility
- Empathy
- Interpersonal skills
- Stress management
- Reasoning and analytical skills
Reference
Miranda Corrales, +506 8797-4170
Cronología
AR Collector LATAM
Accenture
08.2021 - 06.2022
AR Collector & Disputes Department
ICU Medical
06.2021 - 09.2025
AR Collector (South Atlantic, USA)
APL Shared Services – CMA CGM
08.2019 - 06.2021
Collections Agent / Back Office
Van Ru Credit Corporation
06.2017 - 06.2019
Hotel Management -
Hispanoamericana University
01.2008 - 01/2011