SAP Fieldglass
Diana Murillo Castillo
Business Management
San José
Summary
Professional business specialist with experience across the full HR process and financial data analysis. Proven experience managing and verifying strict and complex regulatory disclosure compliance. Passion and ability to adapt to different lines of business and work with people.
Overview
4
4
years of professional experience
1
1
Language
Work History
Data Operations Specialist II
Moody's Investor Service
07.2023 - Current
- Responsible for the final review, publication, editing, and post checks of the assigned actions of all LOBs, ensuring that the Regulatory Disclosures are correct and correctly published on the Moodys Ratings website.
- Track and supervise tasks and discrepancies.
- Ability to deal expertly with clients. Delivers high level of service across a large volume of transactions.
- Support new deal set-up. data capture, lifecycle data maintenance, and tracking support to rating analysts within the designated Line of Business (LOB) mainly from the United States, Europe and Asia.
- Builds positive relationships with clients to ensure costumer satisfaction.
Internship Human Resources
Smurfit Kappa
07.2022 - 06.2023
- Responsible for the three plants' internal training records and monthly reports.
- Attention and resolution of in-person requests from company employees.
- Support and planning of monthly activities directed by the HR Department.
- Analyzed problems and worked with teams to develop solutions.
- Support and planning of monthly activities directed by the HR Department.
- Responsible for the Onboarding and entry of new employees and subcontractors. Support in recruitment and selection of pperational and administrative staff
- Training of employees on manufacturing practices, policies, etc. for internal or external audits.
- Job Descriptors Project in a new format.
- Project for digitization of employee documentation
Administrative Assistant
Inversiones Jiredi S.R.L
12.2021 - 06.2022
- Creation of an Excel tool for debtor control, review, and monitoring of payments.
- Delivery of monthly reports and indicators on the status of clients
- Monthly payroll record, service payments, and expense report.
Recruiting Administrative Assistant
Servicios Corporativos De Personal
01.2021 - 11.2021
- Supported hiring process by scheduling interviews, conducting reference checks and completing various paperwork.
- Participated in regular team meetings to share insights on market trends while offering updates on current recruitments progress.
- Implemented an efficient onboarding process that facilitated a smooth transition for new hires into the organization.
- Provided exceptional customer service to both candidates and internal clients, fostering positive relationships throughout the recruitment process.
- Coordination of appointments and application of psychometric tests
- Support in HR projects and benchmarking of websites.
Education
English Advanced Stage - English Language
University of Costa Rica (UCR)
San Pedro, Costa Rica 05.2001 -
Certificate - Advanced Level of English
University of Costa Rica
San Pedro, Costa Rica 05.2001 -
Certificate - Business Process Automation
FUNDATEC
Cartago 05.2001 -
Certificate - Payroll Course
Servicios Kareya S.A.
San José, Costa Rica 05.2001 -
Bachelor's Degree in Business Management - Business Administration
University of Costa Rica
San Pedro, Costa Rica 05.2001 -
Skills
Teamwork and Collaboration
Adaptability and Flexibility
Problem-solving abilities
Customer Relationship Management
Conflict Resolution
Analytical Skills
Attention to Detail
Writing and oral communication
Software
Basic Power BI
Microsoft Office
Outlook
Hiring Room, LinkedIn, Workday
AccuRate
File Maker Pro
Timeline
Data Operations Specialist II
Moody's Investor Service
07.2023 - Current
Internship Human Resources
Smurfit Kappa
07.2022 - 06.2023
Administrative Assistant
Inversiones Jiredi S.R.L
12.2021 - 06.2022
Recruiting Administrative Assistant
Servicios Corporativos De Personal
01.2021 - 11.2021
English Advanced Stage - English Language
University of Costa Rica (UCR)
05.2001 -
Certificate - Advanced Level of English
University of Costa Rica
05.2001 -
Certificate - Business Process Automation
FUNDATEC
05.2001 -
Certificate - Payroll Course
Servicios Kareya S.A.
05.2001 -
Bachelor's Degree in Business Management - Business Administration
University of Costa Rica
05.2001 -