DIANA RODRIGUEZ MONTOYA
Escazu,SJ
Summary
Industrial chemical engineer with a proven track record of optimizing processes and improving efficiency in diverse industries. Skilled in analyzing workflows, identifying bottlenecks, and implementing solutions to enhance productivity. Proficient in utilizing data analysis and modeling techniques to drive operational improvements.
Overview
2
2
years of professional experience
Work History
Quality Management Assistant/Inspector
JOPCO
Guachipelin, San Jose
01.2025 - 06.2025
- Executed quality control on company processes and product quality assessments.
- Assisted in developing quality management procedures and documentation.
- Utilized software tools for tracking quality metrics and performance data.
- Conducted inspections, verifications, data recording, and process monitoring tasks.
- Developed and conducted audits for warehouse personnel to ensure compliance.
- Collaborated on implementation and maintenance of quality management system and occupational safety protocols.
Senior Process Executive - Customer Service Representative
Infosys
Pozos, San Jose
03.2024 - 07.2024
- Handled high volumes of inbound and outbound calls efficiently.
- Determined customer needs through empathetic communication, and assertive questioning.
- Researched issues thoroughly to provide effective solutions.
- Supported team members in resolving client queries effectively.
Production and Quality Intern
TE Connectivity
San Rafael, Alajuela
01.2023 - 09.2023
- Provided support to production supervisors, leaders, engineers, and quality inspectors.
- Represented production and quality areas in cross-functional meetings.
- Executed nonconformity resolutions for effective problem solving and material disposition.
- Developed procedure changes to enhance operational efficiency.
- Addressed customer complaints to ensure satisfaction and resolution.
- Conducted product inspections according to specified processes.
- Implemented continuous improvements in clean room and production lines.
- Verified compliance of production processes with customer specifications.
Education
Industrial Chemical Engineer -
Universidad Latinoamericana De Ciencia Y Tecnologia
12-2023
High School Diploma -
Sun Valley High School
12-2017
Skills
- Microsoft Office
- Process improvement
- Documentation development
- Problem resolution
- Quality tools
- Minitab software
- AutoCAD design
- Collaborative teamwork
- Adaptability to change
- Creative problem-solving
- Attention to detail
- Customer service excellence
Languages
Spanish
First Language
English
Advanced (C1)
C1
Hobbies and Interests
- Contemporary dance
- Ballet
- Painting and drawing
- Origami
- Movies
Timeline
Quality Management Assistant/Inspector
JOPCO
01.2025 - 06.2025
Senior Process Executive - Customer Service Representative
Infosys
03.2024 - 07.2024
Production and Quality Intern
TE Connectivity
01.2023 - 09.2023
Industrial Chemical Engineer -
Universidad Latinoamericana De Ciencia Y Tecnologia
High School Diploma -
Sun Valley High School
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