DIANA ROJAS
Abogado, Leyes
Alajuela,Costa Rica
Summary
Driven professional with a proven track record at Poder Judicial and Coocique RL, excelling in administrative support and customer communication. Demonstrated ability to enhance customer satisfaction and streamline processes, leveraging proficiency in software tools and active listening. Achieved significant improvements in data accuracy and operational efficiency, showcasing exceptional problem-solving skills and adaptability. Eager to work and willing to take on new work challenges, in all types of work.
Overview
16
16
years of professional experience
Work History
Administration Clerk
Poder Judicial
2020.06 - 2022.04
- Handled incoming phone calls and answered questions from callers.
- Provided clerical support, addressing routine, and special requirements.
- Reduced errors in data entry tasks through diligent attention to detail and thorough verification procedures.
- Answered over 20 calls each day on multi-line telephone systems, supporting communication needs 10 staff members.
- Maintained confidentiality of sensitive information with strict adherence to company policies and procedures regarding data protection.
- Served as a reliable resource for colleagues seeking assistance with administrative tasks or office equipment troubleshooting needs.
- Assisted in the preparation of detailed reports for senior management, ensuring accuracy and timeliness of information.
- Improved customer satisfaction rates with prompt responses to inquiries and effective resolution of issues.
- Produced high-quality communications for internal and external use.
- Expedited document processing times by utilizing advanced software tools for scanning, indexing, and archiving purposes.
Cajero
Cooperativa De Ahorro Y Credito Coocique RL
2006.02 - 2014.04
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Answered questions about store policies and addressed customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Stocked, tagged and displayed merchandise as required.
- Upsold additional products and services to customers, increasing revenue.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
Education
Posgrado - Leyes, Notariado
Universidad Fidelitas
Costa Rica, Heredia 2001.05 -
Bachelor of Science - Leyes
Universidad Politecnica Internacional
Costa Rica, Alajuela, San Carlos 2001.05 -
Bachiller - Leyes
Universidad San Jose
Costa Rica, Alajuela, San Carlos 2001.05 -
High School Diploma -
Liceo Chachagua
Costa Rica, Alajuela, San Carlos 2001.05 -
Skills
Active Listening
Timeline
Administration Clerk
Poder Judicial
2020.06 - 2022.04
Cajero
Cooperativa De Ahorro Y Credito Coocique RL
2006.02 - 2014.04
Posgrado - Leyes, Notariado
Universidad Fidelitas
2001.05 -
Bachelor of Science - Leyes
Universidad Politecnica Internacional
2001.05 -
Bachiller - Leyes
Universidad San Jose
2001.05 -
High School Diploma -
Liceo Chachagua
2001.05 -
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