DIEGO ANDRÉS LÓPEZ ALDANA
San José
Summary
Detail-oriented and organized professional with experience supporting operational and technical teams in fast-paced environments. Strong computer skills, system monitoring experience, and the ability to coordinate tasks, follow schedules, and keep records accurate and up to date. Known for clear communication, problem-solving skills, and the ability to manage multiple priorities while supporting internal teams and vendors.
Overview
1
1
year of professional experience
Work History
Technical Support Specialist
Concentrix
San José
09.2020 - 11.2021
- Supported daily operational tasks by monitoring systems, updating records, and following up on open requests.
- Coordinated schedules and workload to handle a high volume of cases efficiently.
- Communicated with internal teams to escalate issues and ensure timely resolution.
- Maintained accurate documentation and ensured information was properly updated across systems.
Education
Computer Science - undefined
ULACIT
01.2026
Skills
- Scheduling coordination
- Operational support
- Data entry and record keeping
- System monitoring
- Vendor communication
- Multitasking
- Strong computer skills
- Microsoft Office
- Attention to detail
- Problem solving
Languages
Spanish
Bilingual or Proficient (C2)
English
Advanced (C1)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Best Employee in first month award.
- Trained and led technical support teams of more than 40 support specialists.
Timeline
Technical Support Specialist
Concentrix
09.2020 - 11.2021
Computer Science - undefined
ULACIT