Diego Armando Quirós Villegas
Nicoya
Summary
I have extensive knowledge and experience in tourism and hotel administration. My skills in the tourism sector enable me to grow alongside my team while meeting and exceeding client expectations. I am a dedicated professional who values teamwork and strives to achieve both personal and organizational goals.
Overview
18
18
years of professional experience
2
2
Languages
Work History
Administrative Assistant
Copa de Árbol Beach & Rainforest Resort
02.2019 - Current
- Manage and follow up on emails from travel agencies and clients.
- Provide support to the Reservations Department Manager.
- Assist the Front Desk and Accounting teams with various administrative tasks.
- Handle electronic invoicing and other related billing processes.
- Assist the management department with reminders and follow-ups for insurance policies, business licenses, and other regulatory procedures.
Assistant Manager & Reservations and Reception Assistant Manager
Hotel Villas Kalimba – Playa Sámara
12.2013 - Current
- Managed payroll, social security, and insurance (INS).
- Oversaw front desk operations, including guest check-in and checkout.
- Handled reservations via phone and email.
- Coordinated with service providers (transportation, tours, etc.).
- Responsible for renewing permits with the Municipality and Ministry of Health.
- Supervised and managed hotel staff.
- Managed daily reservations and front desk operations, ensuring seamless guest experiences and efficient service delivery.
- Trained and mentored staff in customer service protocols, resulting in improved team performance and guest satisfaction.
- Developed and implemented operational procedures, enhancing workflow efficiency and reducing wait times for guests.
- Coordinated special requests and accommodations for guests, contributing to personalized service and repeat business.
Administrative Assistant / Customer Service & Guest Relations
Rancho La Merced Wildlife Refuge (Uvita de Osa)
05.2013 - 11.2013
- Managed reservations via phone and email.
- Registered tours, handled payments, and processed billing.
- Oversaw operations of the souvenir shop.
Administrative Assistant / Customer Service & Guest Relations
Coco Aventuras Canopy Tours (Nicoya Centro)
07.2012 - 04.2013
- Managed reservations and customer inquiries.
- Organized and promoted company activities, including canopy tours, rappel, Tarzan swing, and horseback riding.
- Coordinated logistics for special events.
Administrative Assistant / Customer Service Host
La Cusinga Eco-Lodge (Uvita de Osa)
11.2009 - 11.2010
- Handled reception duties, including check-in and check-out procedures.
- Coordinated tours and transportation for guests.
- Communicated and negotiated with service providers (transportation, tour operators, etc.).
- Supervised and managed staff.
Customer Service Host / Administrative Assistant
Estación Biológica Marenco Lodge (Bahía Drake)
11.2007 - 08.2008
- Worked as bartender and waiter for 8 months.
- Responsible for guest reception, including check-in and check-out.
- Performed various administrative and clerical tasks.
- Supervised and supported staff operations.
Education
Accounting Technician -
Censa International Institute
Diploma - Business Administration
University College of Cartago
High School Diploma - undefined
Colegio Liceo de Nicoya
GuanacasteEnglish Course - Tourist Assistance
INA
Skills
Cloudbeds
Additional Studies
- Accounting for Non-Accountants – Coursera
- SAP for Beginners / SAP ERP with Practical Training – Udemy
Timeline
Administrative Assistant
Copa de Árbol Beach & Rainforest Resort
02.2019 - Current
Assistant Manager & Reservations and Reception Assistant Manager
Hotel Villas Kalimba – Playa Sámara
12.2013 - Current
Administrative Assistant / Customer Service & Guest Relations
Rancho La Merced Wildlife Refuge (Uvita de Osa)
05.2013 - 11.2013
Administrative Assistant / Customer Service & Guest Relations
Coco Aventuras Canopy Tours (Nicoya Centro)
07.2012 - 04.2013
Administrative Assistant / Customer Service Host
La Cusinga Eco-Lodge (Uvita de Osa)
11.2009 - 11.2010
Customer Service Host / Administrative Assistant
Estación Biológica Marenco Lodge (Bahía Drake)
11.2007 - 08.2008
Diploma - Business Administration
University College of Cartago
High School Diploma - undefined
Colegio Liceo de Nicoya
English Course - Tourist Assistance
INA
Accounting Technician -
Censa International Institute