Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Diego Morera Gomez

Buisness Administrator
Santa Ana

Summary

Dynamic professional possesses excellent communication and customer service skills. Builds good rapport with customers through positive engagement. Highly committed to providing outstanding product demonstrations.

Overview

18
18
years of professional experience
19
19
years of post-secondary education
2
2
Languages

Work History

Customer Service

Sykes SimpliSafe
San Jose, Provincia de Alajuela
01.2024 - 02.2025
  • Worked as a Customer service agent for the security company SimpliSafe, was trained on how to fix different problems for our customers alarm system and see if the case needed to be escalated too more specialized teams.
  • -Assisted company clients with questions and solutions too their problems with he equipment.
  • - Made sure after every call that the customer was satisfied with the assistance over the phone.
  • Provided quality customer service to earn satisfaction ratings of 95%.
  • Improved customer service by projecting friendly and knowledgeable attitude.

Sales Manager

Nina Comercial Manteleria y eventos S.R.L.
01.2009 - 01.2024
  • Company Overview: (Pandemic closure)
  • Worked as the general manager making sure everything went smoothly and that the customers where 100% satisfied with the rental table cloth and event equipment.
  • -Customer service skills for more than 10 years -Sales experience for more than 10 years
  • -Quality Control Experience for more than 10 years
  • -interact with suppliers and companies that would rent equipment for any event they had.
  • (Pandemic closure)
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.

Sales Manager

Got Scrubs
01.2020 - 01.2023
  • As a sales manager of Got Scrubs I was the person in charge of customer service and sales.
  • I even got involved in the production of the uniforms that the customers would buy.
  • -Assisted giving options too Doctors and Medics
  • -Organized meetings with important customers and made sure they had satisfaction with the product

IT Agent

HP
01.2007 - 01.2009
  • I was part of the internal technical support team; I would assist company workers with any problem they could have with their work equipment/PC's.
  • -Team Work Experience -Technical support employee's -Develop easier step by step problem solving process

Education

Lincoln School
01.1988 - 01.2000

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Saint Mary School
01.2000 - 01.2003

Administración con énfasis - mercadeo

Universidad Latina
01.2003 - 01.2006

Real State Agent - undefined

01.2006 - 01.2007

Skills

  • Proactive

  • Good team work

  • Clear Communication skills

  • MS Office Skills - Advanced

Customer Service and Rapporta

Customer service optimization

Personalized customer service

Exceptional customer service

Customer Service and Rapport

Call center customer service

Customer service and assistance

Customer service skills

Customer service abilities

Customer service understanding

Excellent customer servicea

Excellent customer service

Personal Information

  • ID Number: 112650837
  • Age: 39

Timeline

Customer Service

Sykes SimpliSafe
01.2024 - 02.2025

Sales Manager

Got Scrubs
01.2020 - 01.2023

Sales Manager

Nina Comercial Manteleria y eventos S.R.L.
01.2009 - 01.2024

IT Agent

HP
01.2007 - 01.2009

Real State Agent - undefined

01.2006 - 01.2007

Administración con énfasis - mercadeo

Universidad Latina
01.2003 - 01.2006

undefined

Saint Mary School
01.2000 - 01.2003

Lincoln School
01.1988 - 01.2000

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Diego Morera GomezBuisness Administrator