Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
Generic

Diego Peralta

Finance PTP & Office Administrator
San Jose

Summary

Seeking a responsible and challenging position that can help me build up my career in the institution where my experience and skills will significantly contribute to the overall success.

Responsive and engaging Human Resources Assistant skilled in supporting employees and managers with diverse HR needs and Finance. Expert with word processing, database and benefits administration software. Focused on keeping systems updated and facilitating positive employee relations.

Overview

15
15
years of professional experience
9
9
years of post-secondary education
2
2
Languages

Work History

Finance PTP & Source to Pay, HR Assistant

Amadeus
01.2018 - 12.2024
  • In charge of three main roles for the SJO site in Costa Rica: B&F, HR and Finance support PTP, POs and Conciliations)
  • Make sure al Gr's were registered accordingly in COUPA.
  • PR's / Po's creation in SAP, S4.
  • Finance local support, invoicing work flow.
  • Lead the conciliations and disputes in SAP.
  • Regional administrator for corporate credit cards with AMEX, to run the internal expense program.
  • Register processes and track vendors invoices.
  • Manage vendor services ensuring quality and consistency.
  • Provides general assistance to Amadeus Center employees on an on needed basis.
  • Help & coordinate building and facilities projects.
  • Building controlling/pest control/ maintenance/ work guarantee/cleaning.
  • Source to pay.
  • HVAC check outs.
  • Office Supplies.
  • Health & safety (Certified).
  • Ensures office equipment and facilities are operational, taking necessary measures to maintain their efficiency.
  • First point of contact with the offices landlord and communicate any updated information to the correspond person or department.
  • Make all operational payments.
  • Coordinate with finance INS payments work permits and insurance.
  • Keep track of work permits as Permiso de funcionamiento with Ministerio de Hacienda.
  • Provide administrative support to the general organization by setting up equipment and facilities for presentations and training classes as needed.
  • Coordinate and attend to any external/internal audit, guaranteeing the requested documentation.

Order Hold and Release Processor Analyst

Cargill
01.2016 - 01.2018
  • I worked as order hold and release processor analyst.
  • Back on December 2016 I had to migrate one of the biggest corporate units of protein located in United States.
  • Basically my role is to mitigate credit risk by making sure all our existing customers are in compliance with the credit policy established, besides I have to keep under control all paper work required to generate the orders such as bank statements, accounts payable, invoicing, and purchase orders.
  • The BU has around 5 000 customers all over the world with different needs and requests, because of it I was in charge of creating the first SOP(Standard operational process) at Cargill CBS Costa Rica for that particular unit.
  • Handle portfolio for international customers.
  • SAP,JDE, S400,Protean,XLGO systems.
  • Daily tracking orders (Excel).
  • Apply 4dx methodology weekly commitments (Continuous improvement).
  • Verified details of transactions, including funds received and total account balances.
  • Renegotiated payment terms with dozens of customers per week.
  • Partner up with the rest of divisions collections, billing, disputes, Arcors.
  • Reports for marketing strategies, competitors, mapping reports and general research.
  • Translation and creation of marketing material.
  • Researched and resolved billing and invoice problems.
  • Communicated regularly with management regarding portfolio performance.
  • Analyzed financial information obtained from clients to determine strategies for meeting clients' financial objectives.
  • Implemented financial planning recommendations.

Contract Administrator

HP
05.2014 - 09.2016
  • I worked as contract administrator for the tax and accounting department at HP Inc, in this position I have developed the following tasks:
  • Handle portfolio for large balance accounts.
  • I had to have all the contracts up-to-date with signatures, amendments, contract extensions.
  • Recommended and helped customers select merchandise based on their needs.
  • Confirmed that appropriate changes were made to resolve customers' problems.
  • Exercised sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Reduced time and costs and increased efficiency by introducing new accounting procedures.

Financial Advisor

Citi Bank
02.2012 - 05.2014
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Responding to incoming email and phone inquiries.
  • Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
  • Trained staff on how to improve customer interactions.
  • Explain and educate the customers about the good usage of banking products.
  • Servicing existing accounts, obtain orders, and establish new accounts by planning and organizing daily work schedule to call on existing or potential customers.
  • Visit and coordinate product delivery.
  • Ran reports and supplied data to fulfill customer report requirements.

Call Center Agent

Bank of America
05.2010 - 02.2012
  • Answering and forwarding phone calls.
  • The account was for checking accounts, we were trained to understand the global market operated by the bank, with that been said we had to solve any issues related to their financial products.

Education

High School Diploma -

Liceo Monsenor Odio
Desamparados, Costa Rica
02-2008

INA/CCCN advanced program - TOEIC

INA
04-2009

Technical degree - business adm

INA
04-2011

University - business administration

UAM
01.2016 - Current

Skills

  • Microsoft Office Suite

  • Conflict resolution

  • Call center management

  • Excellent Communication

  • Time Management

  • Leadership

  • Self-motivated

  • SAP, COUPA , Cytric, Workday, S4, JD Edwards,XLGO, Oracle

  • Team Player

  • Six Sigma

Personal Information

ID Number: 1-1410-0611

Timeline

Finance PTP & Source to Pay, HR Assistant

Amadeus
01.2018 - 12.2024

Order Hold and Release Processor Analyst

Cargill
01.2016 - 01.2018

University - business administration

UAM
01.2016 - Current

Contract Administrator

HP
05.2014 - 09.2016

Financial Advisor

Citi Bank
02.2012 - 05.2014

Call Center Agent

Bank of America
05.2010 - 02.2012

High School Diploma -

Liceo Monsenor Odio

INA/CCCN advanced program - TOEIC

INA

Technical degree - business adm

INA

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Diego PeraltaFinance PTP & Office Administrator