Diego Sinfonte
Compliance Manager
Summary
Compliance Vice President. 9 years of experience AML/KYC Tampa - Costa Rica. Mentor, manager trainer KYC process. New manager facilitator and coach. Business strategy implementations: SLAs. Process Improvement and implementation Project management. CDD/EDD and Negative News Escalations Lead. KPI / Metrics monitoring experience. Performance Management Developer Program. Team Management (30 people group).
Overview
11
11
years of professional experience
Work History
AML/KYC Vice President Global Markets Remediation
Citibank
04.2015 - Current
- Risk management strategies align to business operations. Negative news escalation team member and risk mitigation by performing financial crime analysis and reputation.
- Led cross-functional teams for the successful completion of major projects, 90 days KYC process, KPIs - Data metrics monitoring and improvement operational plans (30 people group), remediation CAP lead and governance global owner. Additionally, responsible for OCC audit post mortem evidence.
- Developed and implemented new strategies and policies to establish long-term business objectives such as daily routine strategy align with business expectations and KYC process; quality program implementation (90 participants) 5 months initiative. Career Development Program Leader project owner.
- Monitored key business risks and established risk management procedures. Customer Identification Profile (CIP), Customer Due Diligence (CDD).
- Ensured regulatory compliance at all times by implementing robust internal controls systems coupled with proactive monitoring mechanisms. Global Policy Knowledge Country Variances. EMEA/APAC/LATAM/NAM. KYC/AML Subject Matter Expert
- Developed program to promote new managers by the implementation of the New Managers guide working across team members of United States /Costa Rica. Hiring Staff participant by interviewing and involve in the selection process. Champion talent development programs, promoting employee engagement and retention while enhancing overall workforce capabilities.
- Performance Management coach for new and regular team leads. GROW/SBI method. SMART Method. PIP.
Fraud and Risk Analyst
Bank Of America
03.2013 - 03.2014
- Conduct research and analysis to identify potential fraudulent behavior in realtime.
- Detected fraudulent activities by analyzing transactional data. Day to Day customer activity.
- Collaborated with cross-functional teams to develop comprehensive fraud prevention plans.
- Debit card fraud analyst and ATM scam.
- Served as a subject matter expert on regulatory compliance requirements pertaining to fraud and risk management initiatives.
- Reviewed customer accounts for unusual activity or patterns indicative of potential fraud risks, flagging concerns for further investigation.
- Coached and trained staff on fraud prevention techniques to increase awareness and reduce risk.
Education
English Teaching Bachelor Degree - English Education
Universidad Americana
CartagoSix Sigma Yellow Belt - Project Management
Udemy
Heredia07.2026
Bachelor of Business Administration - Business Management
Universidad Hispanoamericana
Heredia11.2025
Diploma - English Education
Centro Cultural Costarricense Norteamericano
Cartago12.2007
Skills
Effective Communicator and Public Speaker
Talent Recruitment
Organizational Development
Leadership and People Development
Employee Coaching
Performance metrics analysis
Team Leadership
Problem solver (ADHOC request)
Rules and regulations
KYC SME Global
KYC SME Global
Timeline
AML/KYC Vice President Global Markets Remediation
Citibank
04.2015 - Current
Fraud and Risk Analyst
Bank Of America
03.2013 - 03.2014
English Teaching Bachelor Degree - English Education
Universidad Americana
Six Sigma Yellow Belt - Project Management
Udemy
Bachelor of Business Administration - Business Management
Universidad Hispanoamericana
Diploma - English Education
Centro Cultural Costarricense Norteamericano