Summary
Overview
Work History
Education
Skills
Timeline
Generic
Diego Sinfonte

Diego Sinfonte

Compliance Manager

Summary

Compliance Vice President. 9 years of experience AML/KYC Tampa - Costa Rica. Mentor, manager trainer KYC process. New manager facilitator and coach. Business strategy implementations: SLAs. Process Improvement and implementation Project management. CDD/EDD and Negative News Escalations Lead. KPI / Metrics monitoring experience. Performance Management Developer Program. Team Management (30 people group).

Overview

11
11
years of professional experience

Work History

AML/KYC Vice President Global Markets Remediation

Citibank
04.2015 - Current
  • Risk management strategies align to business operations. Negative news escalation team member and risk mitigation by performing financial crime analysis and reputation.
  • Led cross-functional teams for the successful completion of major projects, 90 days KYC process, KPIs - Data metrics monitoring and improvement operational plans (30 people group), remediation CAP lead and governance global owner. Additionally, responsible for OCC audit post mortem evidence.
  • Developed and implemented new strategies and policies to establish long-term business objectives such as daily routine strategy align with business expectations and KYC process; quality program implementation (90 participants) 5 months initiative. Career Development Program Leader project owner.
  • Monitored key business risks and established risk management procedures. Customer Identification Profile (CIP), Customer Due Diligence (CDD).
  • Ensured regulatory compliance at all times by implementing robust internal controls systems coupled with proactive monitoring mechanisms. Global Policy Knowledge Country Variances. EMEA/APAC/LATAM/NAM. KYC/AML Subject Matter Expert
  • Developed program to promote new managers by the implementation of the New Managers guide working across team members of United States /Costa Rica. Hiring Staff participant by interviewing and involve in the selection process. Champion talent development programs, promoting employee engagement and retention while enhancing overall workforce capabilities.
  • Performance Management coach for new and regular team leads. GROW/SBI method. SMART Method. PIP.

Fraud and Risk Analyst

Bank Of America
03.2013 - 03.2014
  • Conduct research and analysis to identify potential fraudulent behavior in realtime.
  • Detected fraudulent activities by analyzing transactional data. Day to Day customer activity.
  • Collaborated with cross-functional teams to develop comprehensive fraud prevention plans.
  • Debit card fraud analyst and ATM scam.
  • Served as a subject matter expert on regulatory compliance requirements pertaining to fraud and risk management initiatives.
  • Reviewed customer accounts for unusual activity or patterns indicative of potential fraud risks, flagging concerns for further investigation.
  • Coached and trained staff on fraud prevention techniques to increase awareness and reduce risk.

Education

English Teaching Bachelor Degree - English Education

Universidad Americana
Cartago

Six Sigma Yellow Belt - Project Management

Udemy
Heredia
07.2026

Bachelor of Business Administration - Business Management

Universidad Hispanoamericana
Heredia
11.2025

Diploma - English Education

Centro Cultural Costarricense Norteamericano
Cartago
12.2007

Skills

Effective Communicator and Public Speaker

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Timeline

AML/KYC Vice President Global Markets Remediation

Citibank
04.2015 - Current

Fraud and Risk Analyst

Bank Of America
03.2013 - 03.2014

English Teaching Bachelor Degree - English Education

Universidad Americana

Six Sigma Yellow Belt - Project Management

Udemy

Bachelor of Business Administration - Business Management

Universidad Hispanoamericana

Diploma - English Education

Centro Cultural Costarricense Norteamericano

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Diego SinfonteCompliance Manager