Diego Volio Rueda
Customer Service Representative
San José
Summary
Dynamic sales and customer service professional with extensive experience supporting the U.S. market in high-volume, phone-based environments. Proven expertise in soft sales, insurance, and subscription-based services, complemented by strong skills in objection handling and consultative selling. A commitment to building trust with clients and consistently achieving closing targets drives success in every interaction. Passionate about delivering exceptional service and fostering long-term customer relationships.
Overview
2
2
years of professional experience
2
2
Languages
Work History
Sales Engineer
Movate
10.2024 - 01.2025
- Worked to build relationships with customers and built potential for additional sales.
- Boosted sales by consistently engaging with customers and addressing their needs effectively, getting on my best weeks around a 30% conversion rate.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
Customer service and sales representative
EQUIFAX
07.2024 - 07.2025
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Achieved consistently high customer satisfaction ratings by tailoring solutions to individual needs.
- Utilized CRM software to manage client information, track leads, and monitor sales progress.
Customer service supervisor
Concentrix
02.2024 - 06.2024
- Utilized problem-solving skills to address customer complaints.
- Participated in ongoing training sessions to stay updated on industry developments and enhance personal skill set continually.
- Consistently met performance metrics with effective problem-solving tactics, resulting in positive reviews from customers.
Administrative Assistant
Wilcorp (Cocinas Abiertas)
07.2023 - 09.2023
- Handled customer concerns efficiently, resolving issues promptly to maintain high levels of satisfaction.
- Maintained a safe and sanitary work environment, adhering to strict health and safety guidelines.
- Assisted in managing daily operations, ensuring timely preparation of meals during peak hours.
Education
Sports And High Level Coaching - Sports Management
12-2026
Accounting and Financial Analysis Technician - Accounting And Finance
12-2024
High School Diploma -
05.2001 -
Skills
Customer service
Customer retention
Sales closing
Time management
Product and service knowledge
Live chat support
Salesforce proficiency
Microsoft Office Suite
Attention to detail
Cross-selling products and services
Timeline
Sales Engineer - Movate
10.2024 - 01.2025
Customer service and sales representative - EQUIFAX
07.2024 - 07.2025
Customer service supervisor - Concentrix
02.2024 - 06.2024
Administrative Assistant - Wilcorp (Cocinas Abiertas)
07.2023 - 09.2023
Saint Michael High School - High School Diploma,
05.2001 -
UNISPORT - Sports And High Level Coaching, Sports Management
ULACIT - Accounting and Financial Analysis Technician, Accounting And Finance
TOOLS
- Microsoft Office
- AI tools