Diego Alonso Pereira Castro
.
La Union
Summary
Experienced with team leadership and operational management. Utilizes strong organizational skills to optimize workflow and improve team efficiency. Track record of fostering collaborative work environment to achieve collective goals.
Overview
19
19
years of professional experience
2
2
Languages
Work History
Supervisor
Western Union
12.2023 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
Team Leader
Western Union
08.2021 - 12.2023
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
Subject Matter Expert
Western Union
03.2006 - 08.2021
- Mentored junior team members, contributing to their professional growth and development.
- Enhanced team performance by providing expert guidance on critical projects and strategic initiatives.
- Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement.
- Developed effective training materials for diverse audiences, resulting in improved skillsets and increased job satisfaction.
Education
Bachelor's Degree - International Relations
Universidad Internacional De La Américas
San José, Costa Rica 05.2001 -
Bachelor of International Relations - International Relations
Universidad Latina
San José, Costa Rica 05.2001 -
Skills
Staff management
Training and mentoring
Attention to detail
Coaching and mentoring
Teamwork and collaboration
Problem-solving
Self motivation
Adaptability
Timeline
Supervisor
Western Union
12.2023 - Current
Team Leader
Western Union
08.2021 - 12.2023
Subject Matter Expert
Western Union
03.2006 - 08.2021
Bachelor's Degree - International Relations
Universidad Internacional De La Américas
05.2001 -
Bachelor of International Relations - International Relations
Universidad Latina
05.2001 -
Similar Profiles
Dr Maitri UpadhyayDr Maitri Upadhyay
Senior AML Compliance Officer at Western UnionSenior AML Compliance Officer at Western Union
Bhavin RathodBhavin Rathod
Leader - Product Strategy and Product Management for Europe at Western UnionLeader - Product Strategy and Product Management for Europe at Western Union
Shruti Shriniwas MachileShruti Shriniwas Machile
Associate - Quality Assurance at Western UnionAssociate - Quality Assurance at Western Union
Niño EstolasNiño Estolas
Teacher at Laboratory High School Department, Don Mariano Marcos Memorial State University Mid-La Union CampusTeacher at Laboratory High School Department, Don Mariano Marcos Memorial State University Mid-La Union Campus
Emmanuel DangleEmmanuel Dangle
Driver, Demo-Apiary Worker, Farm Worker I at DMMMSU-CA (NARTDI)Driver, Demo-Apiary Worker, Farm Worker I at DMMMSU-CA (NARTDI)