Diego Andre Bejarano Leiva
Supervisor De Operaciones
San Pedro Sula
Summary
Dynamic Operations Supervisor with a proven track record at Outsourcing Management Itel, excelling in operations management and customer relations. Achieved a consistent performance and drove customer satisfaction up to 98% throughout an entire year. Skilled in meeting tight deadlines, resolving customer complaints, boosting loyalty. Expert in problem solving, performance monitoring and quality assurance, fostering significant improvements in service delivery and team performance.
Overview
2
2
years of professional experience
10
10
years of post-secondary education
2
2
Languages
Work History
Operations Supervisor
Outsourcing Management Itel
San Pedro Sula, Departamento de Cortes
10.2023 - 02.2025
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Provided consistent one on one feedback sessions to assigned staff members, to ensure excellence and growth inside a team work environment.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Developed strong relationships with key customers to better understand their requirements and tailor services accordingly.
- Enhanced team productivity by providing ongoing training and mentoring to staff members.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Completed bi-weekly payroll for up to15 employees.
Customer Service Representative
Outsourcing Management Itel
San Pedro Sula, Departamento De Cortes
10.2022 - 09.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Achieved a consistent metric of 100% customer satisfaction for almost an entire year.
- Managed approximately 40 incoming calls in a daily basis, and maintained a 95% Issue Resolution metric on a monthly basis.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
BBA - Accounting And Finance
Ceutec
San Pedro Sula, Honduras 07.2021 - Current
High School Diploma -
Future Path Bilingual School And Institute
San Pedro Sula, Honduras 01.2015 - 06.2021
Skills
Operations management
Customer relations
Performance monitoring
Staff supervision
Quality assurance
Customer relationship development
Team Training
Timeline
Operations Supervisor
Outsourcing Management Itel
10.2023 - 02.2025
Customer Service Representative
Outsourcing Management Itel
10.2022 - 09.2023
BBA - Accounting And Finance
Ceutec
07.2021 - Current
High School Diploma -
Future Path Bilingual School And Institute
01.2015 - 06.2021
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