Diego Andres Cardenas Saenz
Customer Service Representative.
Sao Paulo
Summary
Dynamic professional with a proven track record in customer service and problem-solving. Excelled in fast-paced environments, enhancing customer satisfaction and loyalty through effective communication and empathy. Adept at learning new technologies quickly. Achieved significant improvements in data accuracy and client response times, demonstrating a strong ability to collaborate with teams for optimal results.
Overview
10
10
years of professional experience
3
3
Languages
Work History
Back Office Executive
Bill Gosling Outsourcing
11.2023 - Current
- Achieved high levels of accuracy in data entry tasks through close attention to detail and regular quality checks.
- Reduced turnaround time for client inquiries by prioritizing tasks and ensuring timely responses to requests.
- Maintained confidentiality and security of all financial records, ensuring compliance with regulatory standards.
- Assisted coworkers and staff members with special tasks on daily basis.
Customer Service Representative
Teleperformance
10.2021 - 04.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Private and Public Taxi Driver
Red Taxis of Costa Rica, Uber,
01.2015 - 06.2020
- Assisted passengers with loading and unloading luggage, demonstrating excellent customer service skills.
- Drove safely and obeyed traffic laws to avoid accidents and injuries.
- Assisted elderly or disabled passengers with entering or exiting the vehicle when necessary while displaying empathy.
- Developed strong relationships with repeat clientele through consistent quality service.
- Arrived on time to customer appointments.
- Maximized passenger satisfaction by keeping vehicles in safe and clean operating condition.
- Increased customer loyalty with excellent communication skills and a professional demeanor.
- Maintained a clean, comfortable vehicle to enhance the overall passenger experience.
- Picked up and transported passengers to destinations by following fast and safe routes to provide good customer service.
- Provided accurate fare quotes and collected payments efficiently, ensuring smooth transactions for customers.
- Checked oil, fuel and other fluid levels to keep vehicles in good working condition and avoid breakdowns.
- Increased job efficiency through effective time management skills that allowed for prompt pick-ups even during peak hours.
- Handled challenging situations calmly, resolving disputes professionally and effectively.
- Adhered to all state regulations regarding licensing, insurance, and maintenance requirements for taxi drivers.
- Navigated difficult driving conditions safely, prioritizing passenger well-being at all times.
- Ensured timely arrivals for clients by utilizing GPS technology and knowledge of local traffic patterns.
- Communicated with passengers to answer questions about areas and services and provide comfortable traveling experiences.
- Waited for passengers at designated high-volume locations such as airports and popular nightlife spots.
- Utilized downtime between fares productively by reviewing maps or researching potential shortcuts in order to improve overall route knowledge.
- Stayed up-to-date on local events and attractions to provide knowledgeable recommendations for tourists or new residents.
- Demonstrated adaptability to changing circumstances such as weather conditions or unexpected route changes due to construction work.
- Accepted payments and provided receipts for fares to keep accurate records of transactions.
- Enhanced communication skills through daily interaction with people from diverse backgrounds.
- Ensured safety, conducted vehicle maintenance checks before and after shifts.
- Leveraged local knowledge to recommend destinations and attractions to tourists.
- Enhanced passenger satisfaction by providing timely and courteous service.
- Assisted passengers with luggage and mobility needs, enhancing service quality.
Education
Colegio Tecnico San Agustin
Cartago Costa Rica. 05.2001 -
Skills
Customer service
Fast learner
Problem-solving abilities
Excel spreadsheets
Microsoft office
Mail routing
Customer and client relations
Problem-solving
Team collaboration
Active listening
Effective communication
Order placement
Timeline
Back Office Executive
Bill Gosling Outsourcing
11.2023 - Current
Customer Service Representative
Teleperformance
10.2021 - 04.2022
Private and Public Taxi Driver
Red Taxis of Costa Rica, Uber,
01.2015 - 06.2020
Colegio Tecnico San Agustin
05.2001 -
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