SalesForce
Dilan Bermudez
San José,SJ
Summary
Proven track record in enhancing team productivity and project management at Amherst, With excel in data entry and fostering collaborative environments. Skilled in MS Office and renowned for exceptional communication, significantly contribute to strategic planning and process improvements, aligning with corporate objectives and enhancing seller support experiences. Dependable Coordinator provides excellent office management and administrative support. Possesses strong communication and interpersonal skills with demonstrated ability to manage competing priorities and meet deadlines. Creative problem solver with strong analytical and critical thinking skills.
Overview
4
4
years of professional experience
9
9
years of post-secondary education
Work History
Violations Coordinator
Amherst
11.2023 - 07.2024
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
Selling Partner Support Associate
Amazon
10.2021 - 11.2023
- Provide support to Amazon sellers through various communication channels (email, phone, chat)
- Resolve seller inquiries and issues related to account management, listing, and transactions
- Assist sellers with navigating Amazon's policies, tools, and services
- Escalate complex issues to appropriate teams and follow up for resolution
- Maintain detailed and accurate records of seller interactions
- Contribute to process improvement initiatives to enhance the seller support experience
SSC Customs Specialist
Kuehne+Nagel
07.2020 - 10.2021
- Developed and maintained standard operating procedures for customs activities, ensuring all staff members were fully trained on relevant processes and requirements.
- Played a critical role in risk management by maintaining awareness of potential changes to customs regulations and proactively adapting company strategies accordingly.
- Provided expert guidance to internal teams on customs-related matters, enhancing the organization''s ability to navigate complex international trade environments.
Education
High School Diploma -
CTP Acosta
San Jose, Costa Rica 01.2014 - 12.2019
Technical Degree - Accounting And Finance
CTP Acosta
San Jose 01.2017 - 12.2019
Skills
MS Office
Software
Excel
MS Office
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Violations Coordinator
Amherst
11.2023 - 07.2024
Selling Partner Support Associate
Amazon
10.2021 - 11.2023
SSC Customs Specialist
Kuehne+Nagel
07.2020 - 10.2021
Technical Degree - Accounting And Finance
CTP Acosta
01.2017 - 12.2019
High School Diploma -
CTP Acosta
01.2014 - 12.2019
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