Adobe Photoshop
Ignacio Campos
Graphic Designer
Curridabat,San José
Summary
Knowledgeable and dedicated customer service professional with extensive experience in technical support industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
3
3
Languages
11
11
years of post-secondary education
6
6
years of professional experience
Work History
Corporate Travel Consultant
CWT
Santa Ana, San José
08.2019 - Current
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Organized details for corporate and business trips including transportation, schedules for conferences and other meetings.
Creative Director
The Bot Shop
Zapote, San José
01.2019 - 07.2021
- Supervised design and production staff developing innovative designs for 12 different projects while managing deadlines.
- Oversaw, guided and coached 5 designers and art directors.
- Developed high-impact creative projects from concept to completion, including video projets and promotional content for company campaigns.
- Developed strategic communication and marketing plans.
Production Designer
Amazon
Flores, San José
04.2018 - 01.2019
- Executed designs that adhered to overall creative vision and direction.
- Employed design fundamentals when selecting typography, composition, layout and color in design work.
- Managed multiple projects effectively in demanding environment with tight deadlines.
- Documented each step in product's design process for use in manuals.
Technical Support Associate
Amazon Web Services
Calle Blancos, San José
05.2017 - 04.2018
- Processed over 200 support requests weekly for technical assistance on wide range of issues related to all AWS products.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
Education
High School Diploma -
Yorkin School
San José, Costa Rica 01.2010 - 11.2014
Bachelor of Arts - Photography
Véritas University
Zapote, San José 09.2016 - 09.2022
Skills
Customer service expert
Software
Adobe Ilustrator
Adobe InDesign
DaVinci Reolve
Microsoft Office
Slack
Sales Force
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Judge a man by his questions rather than his answers.
Voltaire
Timeline
Corporate Travel Consultant
CWT
08.2019 - Current
Creative Director
The Bot Shop
01.2019 - 07.2021
Production Designer
Amazon
04.2018 - 01.2019
Technical Support Associate
Amazon Web Services
05.2017 - 04.2018
Bachelor of Arts - Photography
Véritas University
09.2016 - 09.2022
High School Diploma -
Yorkin School
01.2010 - 11.2014
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