Dina Almalaika

„ Achieved high customer satisfaction by promptly addressing inquiries and resolving issues.

„ Managed high volumes of inbound calls and messages, ensuring accurate and timely support.

„ Consistently received high customer survey satisfaction ratings for excellent service, and facilitating smooth inter-departmental communication.

„ Completed a six-month QA internship, identifying and documenting software issues, and testing applications across platforms.

„ Identified flaws, bugs, and glitches in the programs, and provided written feedback.

„ Developed SQL queries for backend testing and executed functional testing of web elements.

„ Led a team of six sales associates in achieving sales targets and delivering excellent customer service.

„ Trained and mentored staff on customer interaction, problem-solving, and sales techniques, fostering a customer-first environment.

„ Handled escalated customer issues, providing solutions that aligned with company policies and maintained customer loyalty.

„ Managed store operations, including inventory control, merchandising, and maintaining a neat and organized retail environment. Received a Pacesetter Award.

• Managed escalated issues, store operations, and inventory with high performance in sales.
• Top-performing Sales Associate in retail sales with a reputation for exceeding performance benchmarks.
• Highly skilled at leveraging consultative sales techniques to upsell products and exceed sales targets.
• Demonstrated leadership skills that align teams and strengthen brand loyalty through exceptional customer service.
• Applied diverse sales experience to achieve desired outcome and dedicated to providing world-class customer service