Douglas Garcia jimenez
Lead Cloud Application Engineer
Summary
Senior Cloud Application Engineer with over 10 years of experience in SaaS environments, specializing in Linux administration, cloud infrastructure, and automation. Skilled in optimizing and securing enterprise-level systems, proactively managing performance, and supporting high-stakes environments. Adept at driving technical improvements, troubleshooting complex issues, and implementing scalable solutions aligned with organizational goals.
Overview
2025
2025
years of professional experience
15
15
years of post-secondary education
3
3
Certifications
Work History
Lead Cloud Application Engineer
Open Text
2 2020 - Current
- Cloud Infrastructure & Systems Management: Administer and optimize Open Text Cloud solutions (OT ALM, OT Connect, OT APLS, OT LoadRunner) in high-volume SaaS environments
- Perform proactive maintenance and scalability tuning to ensure high availability and performance
- Linux System Administration: Manage Linux-based servers across multiple deployments, focusing on system stability, security, and efficient resource allocation
- Automation & Scripting: Develop and execute scripts for automation, monitoring, and troubleshooting, utilizing languages like Bash, Python, and SQL to streamline processes and enhance system efficiency
- Security & Compliance: Spearhead initiatives to harden systems against vulnerabilities by performing regular security assessments and implementing automated Sec & Pen tests
- Act swiftly on alerts to maintain a secure environment
- Database & Application Support: Coordinate across teams to support database management tasks, such as performance tuning and ensuring data integrity for tools like MySQL and other proprietary databases
HP Mercury Support Consultant
iDeliver Technologies
02.2013 - 12.2019
- Technical Support & Maintenance: Provided system administration and support for client environments, ensuring stability and addressing configuration issues in SaaS applications
- Performance Monitoring: Utilized various monitoring tools to manage and adjust performance on high-demand applications
- Resolved issues related to scalability, reducing downtime, and optimizing performance
- Automation Frameworks: Employed scripting and automation techniques to support system upgrades and deploy configurations, significantly reducing manual workload and error rates
Technical Consultant II
Hewlett Packard
07.2010 - 01.2013
- Strategic Account Management: Provided advanced technical consulting for high-profile clients including FedEx, GE, and the US Army, ensuring efficient system performance and adherence to security protocols
- Systems Engineering: Developed solutions that improved system stability and functionality, contributing directly to client satisfaction and project success
- Leadership in Process Improvement: Identified areas for process enhancements within the team, implementing solutions that improved system engineering efficiency
Education
Telesecundaria Isla Venado
01.1999 - 01.2001
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Universidad Latina
01.2006 - 01.2019
Skills
Amazon AWS
EC2
Route 53
S3 Buckets
Load Balancer
MF Application Lifecycle Management
Unified Functional Testing
Performance Center
LoadRunner
Sprinter
MF Connect
HP Synchronizer
Java
C
C#
JavaScript
PHP
HTML
SQL
XML
Windows family
Ubuntu
Debian
Red Hat
Solaris
CISCO routers and switches
various networking protocols
SQL Server
Oracle
PostgreSQL
SQL Developer
PL/SQL
Putty
JBOSS
Apache
Tomcat
IIS
LDAP
COBIT
PMBOK
ISO 17799
OPM3
PMM
Certification
TSIA Certified
Timeline
HP Mercury Support Consultant
iDeliver Technologies
02.2013 - 12.2019
Technical Consultant II
Hewlett Packard
07.2010 - 01.2013
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Universidad Latina
01.2006 - 01.2019
Telesecundaria Isla Venado
01.1999 - 01.2001
Lead Cloud Application Engineer
Open Text
2 2020 - Current
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