Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
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Douglas Garcia jimenez

Douglas Garcia jimenez

Lead Cloud Application Engineer

Summary

Senior Cloud Application Engineer with over 10 years of experience in SaaS environments, specializing in Linux administration, cloud infrastructure, and automation. Skilled in optimizing and securing enterprise-level systems, proactively managing performance, and supporting high-stakes environments. Adept at driving technical improvements, troubleshooting complex issues, and implementing scalable solutions aligned with organizational goals.

Overview

2025
2025
years of professional experience
15
15
years of post-secondary education
3
3
Certifications

Work History

Lead Cloud Application Engineer

Open Text
2 2020 - Current
  • Cloud Infrastructure & Systems Management: Administer and optimize Open Text Cloud solutions (OT ALM, OT Connect, OT APLS, OT LoadRunner) in high-volume SaaS environments
  • Perform proactive maintenance and scalability tuning to ensure high availability and performance
  • Linux System Administration: Manage Linux-based servers across multiple deployments, focusing on system stability, security, and efficient resource allocation
  • Automation & Scripting: Develop and execute scripts for automation, monitoring, and troubleshooting, utilizing languages like Bash, Python, and SQL to streamline processes and enhance system efficiency
  • Security & Compliance: Spearhead initiatives to harden systems against vulnerabilities by performing regular security assessments and implementing automated Sec & Pen tests
  • Act swiftly on alerts to maintain a secure environment
  • Database & Application Support: Coordinate across teams to support database management tasks, such as performance tuning and ensuring data integrity for tools like MySQL and other proprietary databases

HP Mercury Support Consultant

iDeliver Technologies
02.2013 - 12.2019
  • Technical Support & Maintenance: Provided system administration and support for client environments, ensuring stability and addressing configuration issues in SaaS applications
  • Performance Monitoring: Utilized various monitoring tools to manage and adjust performance on high-demand applications
  • Resolved issues related to scalability, reducing downtime, and optimizing performance
  • Automation Frameworks: Employed scripting and automation techniques to support system upgrades and deploy configurations, significantly reducing manual workload and error rates

Technical Consultant II

Hewlett Packard
07.2010 - 01.2013
  • Strategic Account Management: Provided advanced technical consulting for high-profile clients including FedEx, GE, and the US Army, ensuring efficient system performance and adherence to security protocols
  • Systems Engineering: Developed solutions that improved system stability and functionality, contributing directly to client satisfaction and project success
  • Leadership in Process Improvement: Identified areas for process enhancements within the team, implementing solutions that improved system engineering efficiency

Education

Telesecundaria Isla Venado
01.1999 - 01.2001

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Universidad Latina
01.2006 - 01.2019

Skills

Amazon AWS

EC2

Route 53

S3 Buckets

Load Balancer

MF Application Lifecycle Management

Unified Functional Testing

Performance Center

LoadRunner

Sprinter

MF Connect

HP Synchronizer

Java

C

C#

JavaScript

PHP

HTML

SQL

XML

Windows family

Ubuntu

Debian

Red Hat

Solaris

CISCO routers and switches

various networking protocols

SQL Server

Oracle

PostgreSQL

SQL Developer

PL/SQL

Putty

JBOSS

Apache

Tomcat

IIS

LDAP

COBIT

PMBOK

ISO 17799

OPM3

PMM

Certification

TSIA Certified

Timeline

HP Mercury Support Consultant

iDeliver Technologies
02.2013 - 12.2019

Technical Consultant II

Hewlett Packard
07.2010 - 01.2013

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Universidad Latina
01.2006 - 01.2019

Telesecundaria Isla Venado
01.1999 - 01.2001

Lead Cloud Application Engineer

Open Text
2 2020 - Current
Douglas Garcia jimenezLead Cloud Application Engineer