Summary
Overview
Work History
Education
Skills
Timeline
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Douglas Montes

Agent Support
Ciudad Colon,San Jose

Summary

Dynamic professional with a proven track record at Bookie.ag, enhancing agent support efficiency through strategic process improvements. Adept in customer relations and problem-solving, I foster collaborative environments that drive productivity and loyalty. Committed to leveraging industry knowledge and adaptability to achieve exceptional results in fast-paced settings.

Responsible agent support provided customer support to clients needing assistance with service plans. Researched inquiries, answered questions and offered solutions to resolve issues. Considered valuable team player with great organizational skills.

Overview

25
25
years of professional experience

Work History

Agent Support

Bookie.ag
Ciudad Colon
03.2010 - Current
  • Championed process improvements that led to increased efficiency within the agent support team.
  • Coordinated cross-functional collaboration between departments to optimize agent support and resources.
  • Supported agents in their daily tasks, fostering a collaborative work environment that increased overall productivity.
  • Maintained up-to-date knowledge of industry trends and developments in order to provide informed recommendations and support.

Salesperson

Watsonvile Cadillac
Watsonville
08.2004 - 12.2009
  • Worked to build relationships with customers and built potential for additional sales.
  • Boosted sales by consistently engaging with customers and addressing their needs effectively.
  • Developed relationships with clients for increased loyalty and repeat business.
  • Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
  • Engaged customers in social conversations to create pleasant and easy shopping experience.

Salesperson

Marina Del Rey Toyota
Marina Del Rey
06.2000 - 07.2004
  • Worked to build relationships with customers and built potential for additional sales.
  • Provided exceptional customer service, resulting in numerous positive reviews and referrals.
  • Expanded customer base through targeted prospecting and networking efforts.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Built relationships with customers and community to promote long term business growth.

Education

High School Diploma -

Santa Monica High School
Santa Monica California
05.2001 -

Skills

Customer service

Problem-solving

Active listening

Product knowledge

Call management

Adaptability and flexibility

Complaint resolution

Call center experience

Customer relations

Data collection

Problem resolution

Critical thinking

Decision-making

Account updating

Timeline

Agent Support

Bookie.ag
03.2010 - Current

Salesperson

Watsonvile Cadillac
08.2004 - 12.2009

High School Diploma -

Santa Monica High School
05.2001 -

Salesperson

Marina Del Rey Toyota
06.2000 - 07.2004

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Douglas MontesAgent Support