Douglas I Valverde B.
Operations Manager
Heredia
Summary
Dynamic leader with a proven track record, excelling in operations management and complex problem-solving. Expert in driving performance, leveraging data analysis for strategic decision-making, and fostering team leadership. Achieved significant client retention and operational efficiencies, demonstrating a blend of technical and interpersonal skills to exceed business goals.
Overview
9
9
years of professional experience
Work History
Operations Manager
Media Lab Technology
2023.02 - Current
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Championed data-driven decision-making by leveraging advanced analytics tools to generate actionable insights from available performance metrics.
- Developed strong relationships with key clients, ensuring long-term partnerships and repeat business opportunities.
Senior Analyst
Accenture
2021.09 - 2023.06
- Collaborated with cross-functional teams to identify areas of improvement, leading to increased operational effectiveness.
- Nurtured strong working relationships with clients, ensuring their needs were met while exceeding expectations on deliverables.
- Streamlined business processes by analyzing current procedures and implementing necessary improvements.
- Oversaw financial management, ensuring accurate forecasting, budgeting, and reporting to support informed decisionmaking.
CS Team Lead
Amazon
2020.06 - 2021.09
- Implemented innovative solutions to complex customer issues, resulting in increased client retention rates.
- Developed a comprehensive training program for new team members to expedite their integration into the existing support structure.
- Managed a high-performing CS team, consistently exceeding company targets and KPIs.
- Worked closely with product development teams to communicate customer feedback regarding product improvements or bug reports.
Hospitality Services Manager
De Tour Costa Rica
2015.03 - 2020.02
- Implemented cost-saving measures, reducing operational expenses without sacrificing quality or productivity.
- Maximized revenue generation through effective sales strategies and market analysis insights.
- Developed strategic partnerships with key stakeholders, fostering collaboration and driving growth.
- Negotiated contracts with vendors, securing the best possible terms for the company''s needs and budget constraints.
- Established cross-functional teams for improved communication between departments and better customer experiences.
Education
Bachelor of Science - Business Administration And Management
University of Science And Technology (Ulacit)
San Jose, Costa Rica 2001.05 -
High School Diploma -
New Way High School
Santa Ana , Costa Rica 2001.05 -
Skills
Complex Problem-Solving
Customer Service
Performance monitoring
Team Leadership
Data Analysis & Visualization
Business Development
Decision-Making
Financial Management
Artificial Intelligence & Machine Learning
Operations Management
Languages
English
Spanish
Timeline
Operations Manager
Media Lab Technology
2023.02 - Current
Senior Analyst
Accenture
2021.09 - 2023.06
CS Team Lead
Amazon
2020.06 - 2021.09
Hospitality Services Manager
De Tour Costa Rica
2015.03 - 2020.02
Bachelor of Science - Business Administration And Management
University of Science And Technology (Ulacit)
2001.05 -
High School Diploma -
New Way High School
2001.05 -
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