Dylan Blandino
Heredia
Summary
Proven track record in enhancing data management processes at diverse companies, showcasing leadership in team collaboration and advanced proficiency in SAP ERP and SalesForce. Excelled in roles requiring analytical thinking and effective communication, significantly improving data quality and operational efficiency. Fluent in English and Portuguese, adept at driving projects to successful completion.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Americas Advanced Customer Data Management Analyst
3M
11.2023 - Current
- Subject Matter Expert and Point of Contact for the CDM Costa Rica team.
- Trainer-In charge of the Onboarding process for new and current coworkers.
- In charge of the Queue Assignment.
- Handle Data Quality Projects for cleaning purposes utilizing Excel and Power BI.
- Auditor of cases and every process the team handles.
- Lead of the Process Improvement projects within the team.
- Meet with US SMEs to calibrate the processes as well as updating and maintaining the job aids used by the team.
Americas Customer Data Management Analyst
3M
09.2021 - 10.2023
- Ownership of Customer Master Data for assigned 3M accounts, and maintenance of these through SAP ERP.
- Provide data governance for updates and accomplish compliance rules.
- Work closely with other 3M teams to communicate attribute changes on customer accounts.
- Manage request cycle time within SLAs.
- Understand upstream and downstream implications of customer data changes.
- Use various websites, including but not limited to DNBI, Dun & Bradstreet, Internal search tool, Google etc., to verify customer name and address information.
- Utilize Salesforce for receiving work requests and communicating with Requestors.
- Able to follow directions & Standard Operating Procedures.
- Understand End to End process and provide recommendations for process improvement.
- Use of Power BI to get reports of customers to get a better view of downstream process.
- Experience with Power Platform & Sharepoint to automate processes.
Alexa Data Associate
Amazon
04.2020 - 09.2021
- Use in-house tools to transcribe and annotate data for various projects in English and Portuguese.
- Data annotations to feed Alexa’s knowledge.
- Go through content, extract information, find patterns in how the models are behaving. Analyze findings, develop, test, and communicate recommendations.
- Development of projects to improve metrics for all the teams in different locations (Brazil, US, LATAM).
- Experience with escalations process.
- Certified mentor.
- Quality auditor.
Associate Team Member Master Data
Thomson Reuters
10.2018 - 04.2020
- Ownership of Material Master Data for Thomson Reuters products and materials accounts, and maintenance of these through SAP ERP and CEBO.
- Experience with Bill of Material, as well as price changes
- Use of reports to improve the process and audits.
- Utilize scripts (Quicktest) to automate processes.
- Manage request cycle time within SLAs.
- Utilize Salesforce for receiving work requests and communicating with Requestors.
- SOP creation to guide and teach new peers.
Education
Bachelor - Informatics Engineering
Universidad Hispanoamericana
Heredia2026
Technical Degree - Banking And Financial Support Services
COTEPECOS
Sabana Sur, San Jose09.2018
Skills
- Analytical Thinking
- MS Excel
- Power BI
- Leadership
- Team Collaboration and Leadership
- Documentation And Reporting
- SAP ERP
- Sales Force
- Advanced English
- Advanced Portuguese
Languages
Spanish
Native language
English
Upper intermediate
B2
Portuguese
Upper intermediate
B2
Certification
- P4 Level in Portuguese at Wizard
- Programming in Python at Udemy
Timeline
Americas Advanced Customer Data Management Analyst
3M
11.2023 - Current
Americas Customer Data Management Analyst
3M
09.2021 - 10.2023
Alexa Data Associate
Amazon
04.2020 - 09.2021
Associate Team Member Master Data
Thomson Reuters
10.2018 - 04.2020
Bachelor - Informatics Engineering
Universidad Hispanoamericana
Technical Degree - Banking And Financial Support Services
COTEPECOS
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