Summary
Overview
Work History
Education
Skills
Timeline
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DYLAN RAMIREZ SANDI

Network Engineer
Heredia

Summary

Cloud Networking Engineer with hands-on experience in Azure networking solutions, customer support, and network troubleshooting. Skilled in managing VPNs, VNets, Load Balancers, Firewalls, and network security while ensuring SLA compliance and efficient ticket resolution. Currently pursuing Microsoft AZ-700 certification to deepen cloud networking expertise, and actively expanding knowledge in network infrastructure, Layer 2/Layer 3 protocols, and routing/switching technologies. Passionate about bridging cloud and traditional networking, solving complex connectivity challenges, and delivering high-quality technical solutions.

Overview

3
3
years of professional experience
2
2
Languages

Work History

Cloud Networking Support Engineer

Tek Experts
05.2024 - Current
  • Assisted customers by handling support tickets, ensuring timely resolution and consistently meeting SLA commitments.
  • Troubleshoot and configure VPN solutions including Point-to-Site (P2S), Site-to-Site (S2S), and VNet-to-VNet using IPsec/IKE protocols.
  • Manage and support Azure networking components such as Virtual Networks (VNets), VNet Peerings, Network Security Groups (NSGs), Route Tables, and Azure Virtual WAN.
  • Configure and optimize Azure Load Balancers (L4), Application Gateway (L7), Azure Firewall, Web Application Firewall (WAF), Front Door, and Traffic Manager.
  • Support secure remote connectivity with Azure Bastion, RDP, and SSH.
  • Perform network diagnostics, monitoring, and data analysis using Network Watcher and custom PowerShell scripts and queries to automate tasks and identify issues.
  • Administer DNS records and custom name resolution for Azure services.
  • Implement and troubleshoot identity and security solutions: TLS/SSL certificates, HTTPS, Azure Key Vault, Managed Identities, Azure ADDS, Active Directory (LDAP/LDAPS), Microsoft Entra ID, B2B and B2C tenant access.
  • Resolve complex networking scenarios involving BGP routing, identity federation, and cross-tenant connectivity.

Technical Support Agent

Infosys BPM
07.2022 - 05.2024
  • Delivered technical support for Verizon customers across mobile devices (iOS, Android) and 5G Home Internet services.
  • Assisted customers with initial setup and configuration of Wi-Fi networks and home internet equipment.
  • Performed troubleshooting of connectivity issues, including mobile data, wireless networks, and device integration.
  • Provided customer-focused technical assistance, ensuring clear communication and effective problem resolution.
  • Gained hands-on experience with network diagnostics, wireless technology, and end-user connectivity issues.

Education

No Degree - – Networking (Self-Directed)

Professional Development
05.2001 -

No Degree - Routing & Switching (CCNA V7 Modules)

Universidad Nacional De Costa Rica
Heredia, Costa Rica
05.2001 -

High School Diploma -

Liceo Alfredo Gonzales Flores
Heredia, Costa Rica
12-2019

Skills

    Problem Solving

    Customer Support / Technical Assistance

    Ticketing & SLA Management

    Communication & Collaboration

    Adaptability & Continuous Learning

Timeline

Cloud Networking Support Engineer

Tek Experts
05.2024 - Current

Technical Support Agent

Infosys BPM
07.2022 - 05.2024

No Degree - – Networking (Self-Directed)

Professional Development
05.2001 -

No Degree - Routing & Switching (CCNA V7 Modules)

Universidad Nacional De Costa Rica
05.2001 -

High School Diploma -

Liceo Alfredo Gonzales Flores

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DYLAN RAMIREZ SANDINetwork Engineer