Experienced Project Management Consultant bringing 3+ years of quality performance in related roles. Data-driven professional with extensive knowledge of today's Data Management tools and methodologies. Possess exceptional communication and interpersonal skills with a proven ability to work independently and as part of a team.
Hi, I’m
Earl Jamal Manley West
Industrial engineering student
San José,SJ
Summary
Overview
6
years of professional experience
14
years of post-secondary education
3
Certifications
Work History
SyniverseSan Jose
Implementation Project Manager
03.2024 - Current
Job overview
- Close work with direct clients ensuring the company´s and guidelines and legal compliance are met.
- Managed and oversaw over +40 projects simultaneously, ensuring guidelines and timelines are met.
- Over 80% of the projects handled were completed ahead of the anticipated completion date through process improvements and efficiency optimization.
- Added value to the company by developing Standard Operating Procedures (SOPs) and training new hires, ensuring operational consistency and enhancing team performance.
Allyis TechnologiesSan Jose
Project Coordinator
07.2021 - 03.2024
Job overview
- Close work with PMO organization to ensure
compliance with company’s guidelines and legal
playbook when it comes to corporate training programs. - Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Managed competing demands and professionally adapted to frequent change, delays and unexpected events.
BeyondsoftconsultingSan Jose
L&D Project Coordinator
07.2021 - 03.2023
Job overview
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Developed comprehensive project plans, outlining scopes, timelines, deliverables, and milestones.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Maintained accurate documentation of all projects, facilitating efficient audits and future reference.
EquifaxHeredia
Senior Data Analyst
10.2020 - 07.2021
Job overview
- Extract, clean, and edit data from multiple resources to
perform further analysis based on business
requirements. - Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies.
- Described product and service details to customers to provide information on benefits and advantages.
- Developed working relationships with internal and external customers while assisting with account management duties.
- Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
AmazonHeredia
Data Associate
03.2020 - 10.2020
Job overview
- Work with text, speech and other types of data and attach tags to contents, at scale.
- Compiled information and input into Amazon Machine Learning database.
- Deliver high quality of labeled data, leveraging guidelines to meet specific key performance indicators, and using in-house tools and software.
- Report issues with tools and software to development team when necessary.
- Provide feedback for improvements to existing tooling that can increase labeling throughput and quality.
- Maintain strict confidentiality and follow all applicable Amazon policies for securing confidential information.
- Assisted with development of data entry procedures to streamline data processing.
Bill Gosling OutsourcingHeredia
Customer Service & Collections Agent
03.2020 - 04.2020
Job overview
- Complied with fair debt practices and regulatory guidelines and kept current with changing regulations.
- Maintained high volume of calls and met demands of busy and productive group.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
TeleperformanceSan Jose
Senior Customer Service Associate
02.2019 - 01.2020
Job overview
- Handled customer inquiries and complaints with professionalism to restore satisfaction.
- Coached new team members on service techniques and provided scoring through quality assurance program.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Greeted customers and listened closely to problems described to determine solutions.
- Utilized advanced skills in solving problems and making accurate decisions to implement strategies that brought about immediate results.
- Utilized knowledge of customer experience to create specialized plans for customer retention.
- Implemented loss prevention standards and responded to alarm calls.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Trained and mentored junior inspection staff and interns to apply best practices and comply with quality control guidelines and regulations.
Education
Colegio MonterreySan Jose
High School Diploma
01.2007 - 04.2014
University Overview
Monroe CollegeNew Rochelle New York
Associate of Applied Science from Business Administration
08.2016 - 08.2017
University Overview
Universidad HispanoamericanaSan José, Costa Rica
Bachelor of Science from Industrial Engineering
01.2018 - Current
University Overview
Skills
Project Management
Affiliations
Affiliations
Project Management Foundations: Quality
Project Management Institute
Project Coordinator
Senior Data Analyst
Senior Customer Service Associate
Business Management Bachelor's
Monroe College
Industrial EngineerCertification
Six Sigma White Belt
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Advanced (C1)
Spanish
Bilingual or Proficient (C2)
Work Preference
Work Type
Full TimePart TimeWork Location
RemoteHybridImportant To Me
Career advancementWork-life balanceCompany CulturePersonal development programsHealthcare benefitsPaid sick leaveTeam Building / Company RetreatsStock Options / Equity / Profit SharingWork from home optionPaid time offTimeline
Implementation Project Manager
Syniverse
03.2024 - Current
Project Coordinator
Allyis Technologies
07.2021 - 03.2024
L&D Project Coordinator
Beyondsoftconsulting
07.2021 - 03.2023
Senior Data Analyst
Equifax
10.2020 - 07.2021
Data Associate
Amazon
03.2020 - 10.2020
Customer Service & Collections Agent
Bill Gosling Outsourcing
03.2020 - 04.2020
Senior Customer Service Associate
Teleperformance
02.2019 - 01.2020
Universidad Hispanoamericana
Bachelor of Science from Industrial Engineering
01.2018 - Current
Monroe College
Associate of Applied Science from Business Administration
08.2016 - 08.2017
Colegio Monterrey
High School Diploma
01.2007 - 04.2014
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