EDDY GUTIERREZ

Focused telemarketing professional successful at converting cold calls into sales. Persuasive communicator and dynamic motivator with engaging style. Talented at generating leads, gaining new customers and building loyalty from first contact.

• Experienced in providing excellent customer service in a remote environment.
• Demonstrated strong communication skills by effectively communicating with customers and colleagues.
• Managed high call volumes efficiently by staying organized and prioritizing tasks.
• Collaborated with team members to improve overall customer satisfaction and retention.
• Provided excellent customer service by resolving issues and answering questions promptly.
• Managed a multi-line phone system, directing calls and greeting visitors.
• Scheduled appointments and maintained office supplies inventory.
• Handled email and fax correspondence with professionalism and attention to detail.
• Provided administrative support, such as data entry and filing, as needed.

• Customer service: Assisted customers with inquiries, resolved issues, and ensured satisfaction.
• Product knowledge: Familiar with store inventory, promoted and upsold products.
• Multitasking: Handled busy checkout lines while providing exceptional service to customers.
• Cash handling: Managed transactions accurately and efficiently, balanced cash drawer at the end of shift.
• Managed busy switchboard, directing calls and relaying messages efficiently and accurately.
• Greeted clients and visitors, providing exceptional customer service in a professional manner.
• Scheduled appointments and meetings, maintaining an organized and streamlined calendar system.
• Handled incoming and outgoing mail, packages, and deliveries with attention to detail and timeliness.
• Proficient in Microsoft Office suite, scheduling meetings, and drafting correspondence efficiently.
• Skilled at organizing and maintaining files, records, and office supplies meticulously.
• Experienced in coordinating travel arrangements and creating detailed itineraries for executives.
• Excellent at prioritizing tasks, managing multiple projects simultaneously, and meeting deadlines consistently.

• Microsoft Office suite
• Excel