Practiced troubleshooter with excellent diagnostics and repair abilities, strong attention to detail and methodical approach. Expert [Software] and [Software] user. Boosts system performance by thoroughly evaluating and correcting different hardware and software issues.
Hi, I’m
Edgar Bonilla G.
Technical Support
Summary
Overview
32
years of professional experience
7
years of post-secondary education
Work History
KyndrylBelen, Heredia
Technical Support Specialist
09.2021 - Current
Job overview
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
IBMBelen, Heredia
Technical Support Specialist
07.2021 - 08.2021
Job overview
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
Amazon LLCZarcero
Supervisor - Resolution Specialist VCS
11.2020 - 06.2021
Job overview
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
Amazon LLCZarcero
Heavy Bulky Services CNS Associate
09.2020 - 11.2020
Job overview
- Demonstrated strong organizational and time management skills while managing multiple projects.
Amazon LLCZarcero
Virtual Customer Service Retail Associate
06.2020 - 08.2020
Job overview
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Asociación de Natación NaranjoNaranjo
Swimming Coach
09.2019 - 04.2020
Job overview
- Created and supervised daily workouts to refine swim techniques and devised lineups for competition.
Oxigeno CoachingSan Carlos
Founder, Head Coach and CEO
10.2015 - 04.2020
Job overview
- Prepared athletes for special competitions and tournaments.
Asociación Triatlón Cuidad Quesada & FortunaFortuna
Triathlon Head Coach
01.2016 - 12.2019
Job overview
- Demonstrated leadership skills in managing projects from concept to completion.
Asociación de Natación Ciudad Quesada San Carlos, Alajuela
Swimming Coach
01.2014 - 12.2017
Job overview
- Created and supervised daily workouts to refine swim techniques and devised lineups for competition.
Coope Alfaro Ruiz R.L.Zarcero, Alajuela
Technical Customer Support Representative
10.2013 - 09.2015
Job overview
- Organized and detail-oriented with a strong work ethic.
Hewlett PakardBelen, Heredia
Technical Server Support Engineer
09.2005 - 03.2013
Job overview
- Worked well in a team setting, providing support and guidance.
Sykes - AT&TBelen, Heredia
Internet Services Technical Support
06.2004 - 09.2005
Job overview
- Identified issues, analyzed information and provided solutions to problems.
APAMAR (Asociación Pro Ayuda al Minusvalido de Alfaro Ruiz)Zarcero, Alajuela
Swimming Pool Administrator
07.2001 - 12.2003
Job overview
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Asociación Sancarleña de Triatlón San Carlos Alajuela
Triathlon Head Coach
01.1996 - 12.2000
Job overview
- Developed and delivered effective and engaging coaching sessions to improve performance.
Asociación Sancarleña de NataciónSan Carlos, Alajuela
Swimming Coach
01.1991 - 12.1995
Job overview
- Acted as a team leader in group projects, delegating tasks and providing feedback.
Education
Microsoft Office Specialist Master Certification (San Jose
Master Certification ( from Microsoft Office
01.2003 - 12.2003
University Overview
New HorizonsSan José
Adobe Certified Associate (ACA) from Computer Graphics
01.2003 - 12.2005
University Overview
Federación Costarricense De TriatlónSan Jose
ITU International Triathlon Certified Level 2 from Triathlon Coaching
11.1997 - 12.1997
University Overview
Hewlett PackardSan José
(APS) HP Accredited Platform Specialist from Server Support Specialist
09.2012 - 10.2012
University Overview
De La RosaSan Jose
Swimming Training For Coaches Level I from Physical Education And Coaching
01.2014 - 12.2014
University Overview
IRONMAN UniversityUnited States
IRONMAN Certified Coach from Physical Education Teaching And Coaching
01.2015 - 12.2015
University Overview
Costa Rica's National Olympic CommitteeSan José
Update in Exercise And Sports Science from Physical Education Teaching And Coaching
05.2001
University Overview
G-SEVirtual
Certification Functional Analysis Biomechanical from Physical Education Teaching And Coaching
02.2017 - 07.2017
University Overview
United Triathlon Federation of Costa RicaSan Jose
Triathlon Trainers Level II
07.2000 - 12.2000
University Overview
Traininpeaks UniversityUnited States
Science of Endurance Hydration from Physical Education And Coaching
01.2021 - 04.2021
University Overview
MicrosoftInstituto Nacional De Aprendizaje (INA)
Microsoft Certified: Azure Fundamentals from Cloud Computing
05.2022 - 07.2022
University Overview
CiscoInstituto Nacional De Aprendizaje (INA)
Introduction To Cybersecurity from Computer Support Specialist
08.2022 - 08.2022
University Overview
CiscoInstituto Nacional De Aprendizaje (INA)
Cybersecurity Essentials from Computer Support Specialist
09.2022 - 12.2022
University Overview
CiscoInstituto Nacional De Aprendizaje (INA)
IT Essentials - CompTIA A+ from Computer Support Specialist
05.2001
University Overview
CiscoInstituto Nacional De Aprendizaje (INA)
Introduction To Python from Computer Science And Programming
04.2023 - 05.2023
University Overview
MicrosoftInstituto Nacional De Aprendizaje (INA)
Security, Compliance, And Identity Fundamentals from Computer And Information Systems Security
04.2023 - 05.2023
University Overview
Skills
Desktop Component Repair
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Timeline
Cisco
Introduction To Python from Computer Science And Programming
04.2023 - 05.2023
Microsoft
Security, Compliance, And Identity Fundamentals from Computer And Information Systems Security
04.2023 - 05.2023
Cisco
Cybersecurity Essentials from Computer Support Specialist
09.2022 - 12.2022
Cisco
Introduction To Cybersecurity from Computer Support Specialist
08.2022 - 08.2022
Microsoft
Microsoft Certified: Azure Fundamentals from Cloud Computing
05.2022 - 07.2022
Technical Support Specialist
Kyndryl
09.2021 - Current
Technical Support Specialist
IBM
07.2021 - 08.2021
Traininpeaks University
Science of Endurance Hydration from Physical Education And Coaching
01.2021 - 04.2021
Supervisor - Resolution Specialist VCS
Amazon LLC
11.2020 - 06.2021
Heavy Bulky Services CNS Associate
Amazon LLC
09.2020 - 11.2020
Virtual Customer Service Retail Associate
Amazon LLC
06.2020 - 08.2020
Swimming Coach
Asociación de Natación Naranjo
09.2019 - 04.2020
G-SE
Certification Functional Analysis Biomechanical from Physical Education Teaching And Coaching
02.2017 - 07.2017
Triathlon Head Coach
Asociación Triatlón Cuidad Quesada & Fortuna
01.2016 - 12.2019
Founder, Head Coach and CEO
Oxigeno Coaching
10.2015 - 04.2020
IRONMAN University
IRONMAN Certified Coach from Physical Education Teaching And Coaching
01.2015 - 12.2015
Swimming Coach
Asociación de Natación Ciudad Quesada
01.2014 - 12.2017
De La Rosa
Swimming Training For Coaches Level I from Physical Education And Coaching
01.2014 - 12.2014
Technical Customer Support Representative
Coope Alfaro Ruiz R.L.
10.2013 - 09.2015
Hewlett Packard
(APS) HP Accredited Platform Specialist from Server Support Specialist
09.2012 - 10.2012
Technical Server Support Engineer
Hewlett Pakard
09.2005 - 03.2013
Internet Services Technical Support
Sykes - AT&T
06.2004 - 09.2005
Microsoft Office Specialist Master Certification (
Master Certification ( from Microsoft Office
01.2003 - 12.2003
New Horizons
Adobe Certified Associate (ACA) from Computer Graphics
01.2003 - 12.2005
Swimming Pool Administrator
APAMAR (Asociación Pro Ayuda al Minusvalido de Alfaro Ruiz)
07.2001 - 12.2003
Costa Rica's National Olympic Committee
Update in Exercise And Sports Science from Physical Education Teaching And Coaching
05.2001
Cisco
IT Essentials - CompTIA A+ from Computer Support Specialist
05.2001
United Triathlon Federation of Costa Rica
Triathlon Trainers Level II
07.2000 - 12.2000
Federación Costarricense De Triatlón
ITU International Triathlon Certified Level 2 from Triathlon Coaching
11.1997 - 12.1997
Triathlon Head Coach
Asociación Sancarleña de Triatlón
01.1996 - 12.2000
Swimming Coach
Asociación Sancarleña de Natación
01.1991 - 12.1995
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