Edith Mora Bermudez
Computer Sciences
Tilaran,G
Overview
5
5
years of professional experience
12
12
years of post-secondary education
Work History
Customer Service, Customer Service Representative
Arise Canada
01.2021 - 10.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Technical Assistant
Intuit Canada
03.2022 - 02.2023
- Collaborated with cross-functional teams to develop innovative solutions for complex technical problems.
- Facilitated knowledge sharing among team members, promoting a culture of continuous learning and professional growth.
- Developed customized training programs for new hires, increasing employee retention rates and reducing onboarding timeframes.
- Reduced system downtime by implementing proactive maintenance schedules and comprehensive troubleshooting processes.
Education
High School Diploma -
CALDERON MAYORORGA
Tilaran Guanacaste 01.1998 - 07.2005
Master of Science -
School of Computer And Digital Sciences And
Online 02.2014 - 02.2018
Timeline
Technical Assistant
Intuit Canada
03.2022 - 02.2023
Customer Service, Customer Service Representative
Arise Canada
01.2021 - 10.2024
Master of Science -
School of Computer And Digital Sciences And
02.2014 - 02.2018
High School Diploma -
CALDERON MAYORORGA
01.1998 - 07.2005
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