Edna Hawkins

• Developed and implemented marketing strategies to promote the sale of residential properties.
• Conducted inspections of properties to assess condition, features, and other factors prior to listing them on the market.
• Maintained relationships with current and prospective clients by providing exceptional customer service throughout the transaction process.
• Organized open houses for prospective buyers in order to showcase available properties.
• Gave buyers physical and virtual tours of properties.
• Analyzed housing markets and identified potential buyers.
• Performed all aspects of bookkeeping transactions daily.
• Maintained mileage log to all active Agents.
• Performed leadership role in training new Agents in all aspects of Real Estate and review Q&A to recap what’s been discussed.
• Mail out 1099 to all contracted active Agents before the end of the year.

• Managed accounts receivable and payable, reconciled bank statements, and prepared financial reports.
• Reviewed invoices for accuracy and completeness prior to payment processing.
• Analyzed financial data to identify discrepancies or trends.
• Reported on financial results including balance sheets, income statements, cash flow statements.
• Coordinated with external auditors during the annual audit process by providing requested documents and responding to inquiries in a timely manner.
• Maintained up-to-date knowledge of Generally Accepted Accounting Principles guidelines.
• Collaborated with cross-functional teams to ensure effective communication between finance department activities and operations.
• Created journal entries accurately and timely for month end close processes.
• Researched complex transactions and identified potential issues.
• Reconciled intercompany balances and eliminated differences in a timely manner.
• Prepared monthly and year-end closing statements, financial documents and invoices.
• Maintained accurate invoice summaries and collection records to enhance monitoring of billing and cash inflows.
• Verified documented and requested disbursements to facilitate payments.
• Analyzed monthly department budgeting and accounting reports to maintain expenditure controls.
• Interacted with internal and external auditors to help complete audits and resolve issues.
• Collected and assembled financial data to analyze costs on year-to-year basis relative to fiscal planning and budgeting activities.
• Analyzed revenue and expenditure trends and recommended appropriate budget levels to business operations leaders.
• Completed budget plans for approval and submission by managerial staff.
• Examined budget estimates for completeness, accuracy and conformance with procedures and regulations.
• Conducted financial analysis and research to advise senior management on forecasting decisions.

• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
• Gained extensive knowledge in data entry, analysis and reporting.
• Identified issues, analyzed information and provided solutions to problems.
• Proved successful working within tight deadlines and a fast-paced environment.
• Developed and maintained courteous and effective working relationships.
• Self-motivated, with a strong sense of personal responsibility.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Delivered services to customer locations within specific timeframes.
• Learned and adapted quickly to new technology and software applications.
• Passionate about learning and committed to continual improvement.
• Organized and detail-oriented with a strong work ethic.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Demonstrated strong organizational and time management skills while managing multiple projects.

Background Research on subject mainly Worker’s Comp Cases resulted in zero award.

• Utilized surveillance techniques to observe subjects in public areas.
• Analyzed data gathered during investigations to determine the validity of claims or theories.
• Prepared detailed reports summarizing investigative activities and results.
• Performed background checks on persons of interest in investigations.
• Attended training sessions to stay current on new investigative trends and technologies.
• Adhered to departmental policies regarding investigations and reporting procedures.
• Maintained detailed case log of all cases assigned to monitor progress and completion.
• Maintained organized records of all information and material pertinent to open investigations.
• Ran background checks of individuals to obtain data on character, financial status and personal history.
• Reported results of investigations with written observations and photographs, and produced final reports.

Assignments varies from counties of San Bernardino and Riverside Counties, LA County and Ventura Counties, Orange County, and San Diego County Municipal and Superior Courts, and District Courts

• Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
• Facilitated timely delivery of special projects to meet organizational and departmental objectives.
• Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
• Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
• Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
• Surpassed team goals by partnering with colleagues to implement best practices and protocols.
• Volunteered to help with special projects of varying degrees of complexity.
• Performed research to collect and record industry data.
• Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
• Assisted coworkers and staff members with special tasks on daily basis.
• Transcribed and organized information to assist in preparing speeches and presentations.

Performed Daily Cash Reconciliation Process on all 14-16 Cash Registers to make sure all cash, and credit card payments are balanced including void after transactions that caused the register became short.

• Ordered supplies and equipment to maintain adequate inventory levels.
• Answered phone calls, responded to emails, routed mail and coordinated courier services.
• Ensured compliance with applicable laws regarding employment practices.
• Provided training to new hires on office policies and procedures.
• Managed office inventory and placed new supply orders.
• Resolved customer inquiries and complaints requiring management-level escalation.
• Delegated work to staff, setting priorities and goals.
• Reviewed completed work to verify consistency, quality and conformance.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Interviewed prospective employees and provided input to HR on hiring decisions.
• Completed thorough opening, closing and shift change functions to maintain operational standards each day.
• Produced thorough, accurate and timely reports of project activities.

Assisted quarterly and bi-annual store inventory.

Processed Return Items to Contracted Vendors, from Customer Returns.

Assisted Store Manager during Interview and Testing Process for potential candidates for store job openings.