Edson Daniel Gonzalez Bermudez
Summary
I am a detail-oriented professional with strong multitasking and communication skills. Proven ability to work collaboratively with team members. Eager to create and implement successful strategies to improve organizational efficiency.
Overview
8
8
years of professional experience
Work History
Talent Acquisition Specialist
Cargill Business Center
06.2022 - Current
- Schedule and coordinate meetings with the pool of candidates to kick off the recruitment experience
- Support Recruiters and Hiring Managers in generating and sending offers and contracts to candidates, as well as sending disposition and other correspondence as needed
- Execute key operational components of the end to end recruitment and onboarding processes including interview scheduling, coordination and logistics, offer documentation
- Produce consistent communications and timely correspondence to candidates using existing procedures
- Request, collect and organize required candidate documentation to complete recruiting and hiring processes
- Perform complex data entry into one or more systems and assist in the maintenance of accurate records and reports related to the recruitment process, including equal employment opportunity statistics
- Handle complex clerical, administrative, technical or customer support issues under minimal supervision, while escalating only the most complex issues to appropriate staff
- Post campaigns to job boards, as directed by and/or in support of Recruiters
- Mass production recruiting experience.
Talent Acquisition Specialist
Bayer Shared Service Center
07.2021 - 06.2022
- Produce consistent communications and timely correspondence to candidates using existing procedures
- Request, collect, and organize required candidate documentation to complete recruiting and hiring processes
- Perform complex data entry into one or more systems and assist in the maintenance of accurate records and reports related to the recruitment process, including equal employment opportunity statistics
- Manages communications to key stakeholders (hiring managers, candidates), ensuring timely and accurate updates on status and feedback
- Meets/supports goals and objectives as communicated by management
- Ensure process alignment to country legal and privacy-related requirements and delivery against agreed SLA's/KPI's for recruitment and onboarding processes.
Dispute Resolution Coordinator
Accenture
01.2019 - 06.2021
- Contact either internal or external parties (Sales, Billing, Supplier, FBO, etc) when required to enable dispute resolution.
- Respond to requests and maintain open communication between team and other departments
- Run and monitor all frequency-based reporting mechanisms, or tool alerts/reports as required to assist with real-time monitoring.
- Facilitate the business reviews with data analysis and follow through with business leaders on actionable items
- Provide outstanding customer service and assist our clients with all aspects of their invoicing, accounts receivable, collections, and pricing related questions through email, inbound and outbound calls.
- Understand and recalculate invoice items based on complete contact terms. When needed, actively work with other staff to get needed documents and respond to customer requests, and implement corrections.
Customer Service Representative
DHL US Express
11.2016 - 01.2019
- Provide full tracing services for customers by investigating shipment incidents involving undelivered, returned, misrouted, delayed, damaged shipments etc
- Handle all trace enquiries in accordance with service standards and processes
- Deliver best in class customer service by fulfilling each customer's unique needs while adhering to DHL policies and solutions to grow customer relationships.
- Trace Process Confidently and knowledgeably handle customer complaints whilst maintaining composure and take all possible actions to resolve issues
- Adhere to existing customer service procedures as outlined in the department or demanding situations
- Maintained effective performance under pressure
- Be a coach for new hires during periods of training
Education
Technical Degree in Human Resources Management - Human Resources Management
Universidad Fidelitas
San Jose, Costa Rica11.2024
Project Management
Universidad Fidelitas
San Jose, Costa Rica11.2023
Computer Networking And Telecommunications
Universidad De Costa Rica
San Jose, Costa Rica12.2020
Business Administration And Management
Universidad Costa Rica
San Jose, Costa Rica05.2020
English - English
INA
Heredia, Costa Rica09.2016
High School Diploma -
Liceo Heredia
Heredia, Costa Rica11.2014
Skills
Analytical Performance
Project Management
Process Improvements
Reporting Skills
Organized and Communicative
Time Management and Multitask
Flexible and Dynamic
Stakeholder Management
Growth Mindset and Self-Development
Strong Customer Service Mindset
References
REFERENCES AVAILABLE UPON REQUEST
Additional Information
· Workday
· Success Factors
· SAP
· JDE
· Indeed
· ZipRecruiter
· Adecco
· Sales Force
· Oracle
· Remedy Force
· Microsoft Office (Excel, Outlook, Word, Power Point)
Languages
Spanish
Native language
English
Upper intermediate
B2
Portuguese
Intermediate
B1
Timeline
Talent Acquisition Specialist
Cargill Business Center
06.2022 - Current
Talent Acquisition Specialist
Bayer Shared Service Center
07.2021 - 06.2022
Dispute Resolution Coordinator
Accenture
01.2019 - 06.2021
Customer Service Representative
DHL US Express
11.2016 - 01.2019
Technical Degree in Human Resources Management - Human Resources Management
Universidad Fidelitas
Project Management
Universidad Fidelitas
Computer Networking And Telecommunications
Universidad De Costa Rica
Business Administration And Management
Universidad Costa Rica
English - English
INA
High School Diploma -
Liceo Heredia