Eduardo Cantillo
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
34
34
years of professional experience
Work History
Customer Service Associate
Lowes Home Improvement
09.2011 - 04.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Handled billing and payment issues following guidelines, resolving disputes properly.
Customer Service Representative
Sykes Costa Rica
11.2008 - 08.2011
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Retail Sales Clerk
AT&T
06.2003 - 09.2008
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Assisted customers by answering questions and fulfilling requests.
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items, and join reward programs.
- Increased sales by offering advice on purchases and promoting additional products.
Salesman
Nationwide Computers And Electronics
04.1998 - 05.2003
- Increased sales by offering advice on purchases and promoting additional products.
- Promoted and up-sold products and services to meet needs of customers.
- Upheld high standards of customer service by promoting and upselling new products and services.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Developed and implemented sales strategies to increase profits.
Part Time Martial Arts Instructor
Tae Won Do America
12.1992 - 05.1998
- Coached new students by breaking down techniques into simple moves.
- Instructed on proper breathing techniques, stances, and forms.
- Taught both core principles and fighting techniques to students of all levels.
- Provided feedback and corrections to improve students' skills and techniques.
- Promoted positive and inclusive environment by demonstrating discipline and respect to support students.
- Assisted with sparring and contact exercises to pair students of similar rank, size, and age.
- Encouraged physical fitness to encourage students to maintain healthy lifestyles.
- Evaluated student performance to determine promotion in rank.
- Imparted key etiquette points, discipline, and respect.
Security Officer
Pinkerton
08.1994 - 04.1998
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
Cook
Mc Donald's
08.1990 - 04.1998
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
Education
Associate of Arts -
Lamar State College Online
Port Arthur, Texas, United States.04.2016
GED -
Danbury High School
Danbury, Connecticut, United States.12.1990
Skills
- Inbound and Outbound Calling
- Quality Assurance
- Exceptional Communicator
- Presenting Solutions
- MS Office Proficiency
- Customer Service
- Complex Problem-Solving
- Refunds and Exchanges
- Customer Complaint Resolution
- Product Knowledge
- Verbal Communication
- Prioritizing Calls
Languages
Spanish
Native language
English
Proficient
C2
Timeline
Customer Service Associate
Lowes Home Improvement
09.2011 - 04.2024
Customer Service Representative
Sykes Costa Rica
11.2008 - 08.2011
Retail Sales Clerk
AT&T
06.2003 - 09.2008
Salesman
Nationwide Computers And Electronics
04.1998 - 05.2003
Security Officer
Pinkerton
08.1994 - 04.1998
Part Time Martial Arts Instructor
Tae Won Do America
12.1992 - 05.1998
Cook
Mc Donald's
08.1990 - 04.1998
Associate of Arts -
Lamar State College Online
GED -
Danbury High School
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