Eduardo Rojas
Heredia,Heredia
Summary
Dynamic IT professional with over 15 years of experience in IT operations, batch monitoring, and Managed File Transfer (MFT) across telecommunications, finance, aviation, and SaaS environments. Expert in Axway SecureTransport administration, file transfer automation, troubleshooting, and ITIL-compliant processes. Proven ability to improve operational efficiency through monitoring solutions, automation, and data-driven documentation.
Overview
11
11
years of professional experience
3
3
Certificates
2
2
Languages
Work History
Implementation and Delivery File Transfer Analyst
Experian
01.2021 - 04.2026
- Processed 100+ complex inbound/outbound file transfer requests per month using FileZilla, secure email, and shared locations.
- Monitored and resolved 100+ monthly file transfer failures using Splunk and Axway SecureTransport for real-time tracking and analysis.
- Configured on-demand Push/Pull file transfer setups in Axway SecureTransport.
- Managed user accounts, permissions, and access controls in Axway SecureTransport.
- Tracked, monitored, and reported file transfers to ensure compliance and reliability.
Automation Front End (AFE) Analyst
Experian
02.2019 - 01.2021
- Analyzed project cover letter requirements and executed automated jobs while validating PII and document formats in IBM Mainframe.
- Reduced team backlog of 230+ tickets in 4 months and restored SLA compliance to 72 hours.
- Implemented Self-QA procedure that increased ticket completion efficiency by 38%.
- Redesigned Peer-to-Peer QA process, improving efficiency by 54% and reducing Fatal Errors by 96% (saving ~$180,000 per fiscal quarter).
- Created 180+ Excel-based tracking tables monthly and performed quality assurance on 100+ automated runs monthly.
- Updated Salesforce records with automation results and provided training to new team members.
Computer Operations Analyst
L.L.Bean
06.2018 - 02.2019
- Monitored enterprise-wide systems using Xymon, Apigee, and Splunk to ensure production stability.
- Managed IBM Control-M for batch job scheduling, tracking, and rapid resolution of failed jobs.
- Collaborated with engineering, delivery, and QA teams on web content launches and OS patch scheduling (Unix, Service Manager, BladeLogic).
HP OM Monitoring Support L2 – ITO Service Delivery Consultant II
DXC Technology
06.2015 - 11.2017
- Configured and troubleshot monitoring solutions for SQL, SAP, HP Data Protector, VMware, Unix (HPUX/Linux), and Windows for 236 enterprise clients.
- Supported HP Operations Manager, Performance Agent, Network Node Manager, and Performance Manager.
- Processed monitoring enrollments/decommissions and resolved high-priority incidents.
- Extracted performance metrics using SQL queries and maintained reporting environment health.
- Created knowledge base documents and proactively supported monitoring infrastructure.
Education
High School Diploma - undefined
New Generation High School
Heredia, Costa Rica01-2002
Skills
Managed File Transfer (MFT): Axway SecureTransport (configuration, user management, push/pull setups, tracking)
Tools: ServiceNow, Salesforce, IBM Control-M, Splunk, Xymon, Apigee, HP Operations Manager, BladeLogic
Monitoring: Unix/Linux, Windows Server, SQL queries, Network & Application monitoring
Others: ITIL Standards, Change Management, Salesforce, FileZilla, Mainframe, Automation QA
Certification
Scrum Master (SMPC) – Completed February 2026
Timeline
Implementation and Delivery File Transfer Analyst
Experian
01.2021 - 04.2026
Automation Front End (AFE) Analyst
Experian
02.2019 - 01.2021
Computer Operations Analyst
L.L.Bean
06.2018 - 02.2019
HP OM Monitoring Support L2 – ITO Service Delivery Consultant II
DXC Technology
06.2015 - 11.2017
High School Diploma - undefined
New Generation High School
Languages
Spanish: Native
English: Full Professional