Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Edward Sanchez Alvarado

Heredia

Summary

Experienced with IT infrastructure and support. Utilizes advanced troubleshooting skills to resolve technical issues promptly. Knowledge of network security protocols and systems management best practices.

Overview

6
6
years of professional experience

Work History

Advisory IT Specialist

Kyndryl
07.2021 - Current
  • Led IT infrastructure assessments to identify opportunities for system enhancements and optimizations.
  • Developed strategic IT solutions aligning with client operational goals and business requirements.
  • Collaborated with cross-functional teams to implement cloud migration strategies, improving resource efficiency.
  • Mentored junior staff on best practices in IT project management and client engagement techniques.

Technical Support Representative

IBM
04.2019 - 06.2021
  • Provided technical support to clients, resolving issues efficiently and enhancing user satisfaction.
  • Diagnosed hardware and software problems utilizing remote troubleshooting tools to ensure minimal downtime.
  • Assisted in onboarding new team members by sharing best practices and operational procedures.
  • Developed knowledge base articles to streamline support processes and improve information accessibility.

Education

Cybersecurity Engineer -

Universidad Fidelitas
Heredia, Costa Rica
08-2027

High School Diploma -

Liceo La Aurora
Heredia
12-2018

Skills

  • Application support
  • Incident management
  • Technical troubleshooting
  • Analytical thinking
  • Endpoint protection
  • IT documentation

Languages

English
Advanced (C1)
Spanish
Bilingual or Proficient (C2)

Timeline

Advisory IT Specialist

Kyndryl
07.2021 - Current

Technical Support Representative

IBM
04.2019 - 06.2021

Cybersecurity Engineer -

Universidad Fidelitas

High School Diploma -

Liceo La Aurora

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Edward Sanchez Alvarado