Edwin Pertuz Arias
Business Administrator
Summary
Proactive, versatile, and highly analytical Business Administrator with 10+ years of experience in administrative and operational roles across diverse industries. Proven ability to adapt quickly, streamline processes, solve problems, and deliver data-driven solutions.
Overview
11
11
years of professional experience
2
2
Certifications
3
3
Languages
Work History
Senior Pricing Analyst
3M
04.2022 - Current
- Handle daily SIBG requests from clients seeking special deviated pricing based on high-volume purchases and other exceptions, requiring detailed case analysis to ensure profitability and policy compliance. Work closely with internal teams to assess pricing scenarios, understand volume-based strategies, and deliver customer solutions aligned with business goals. Regularly compiled and shared data-driven insights to support initiatives and improve process efficiency. Leveraged tools like Salesforce, SAP, Vendavo, Power BI, and Excel, including macros, to manage large data sets, track performance, and enhance decision-making processes.
Shared Service Associate
Grupo CRG Soluciones S.A.
01.2019 - 01.2021
- Responsible for undertaking a variety of financial and administrative tasks in LATAM and USA to guarantee the company's revenues and business accounting processes such as billing and collections, as well as posting invoices and payments to the correct accounts.
- Also, main point contact with customers, collaborating on analysis of monthly profits and losses reports, cash flows, month-end closing and financial statements review.
- Worked as the payroll specialist for 120+ employees for 2 years, taking action on their questions and issues, tracking hours, calculating terminations, commissions, 13th week, doing payments, among other payroll duties.
Admissions Counselor / Front-End Salesman
ULACIT
06.2018 - 07.2019
- Responsible for the student enrollment process from start to finish, ensuring accuracy, timeliness, and alignment across careers. Maintained continuous follow-ups to track progress and resolve issues and questions proactively, applying a solution-oriented approach.
Talent Acquisition Specialist
ULACIT
01.2017 - 05.2018
- Coordinated nationwide student outreach efforts by organizing recruitment events and institutional visits, working closely with school directors and administrative staff. Managed event logistics, including inventory planning for promotional materials, giveaways, and branded merchandise required for school fairs and on-site visits. Ensured timely delivery and availability of resources by monitoring stock levels and coordinating replenishment to meet event schedules.
Senior Fraud Analyst
SYKES
01.2015 - 12.2015
- In charge of analyzing and solving credit and debit cards issues related to fraud, card losses, transaction errors and general information regarding the products and the company policies.
Administrative Assistance
Transportes Arias Y Brenes S.A.
01.2014 - 12.2014
- Assistance on Administrative and financial labors, as well as support on dealing with inventory, contact with customers, associates and other companies.
Education
Degree in Marketing And Sales -
UAM
05.2001 -
BBA - Business Administration
ULACIT
05.2016 - 01.2021
Conversational English - Service Centers
INA
Skills
- Attention to detail
- Problem-solving
- Teamwork orientation
- Data analysis
- Customer service
- Time management
- Negotiating
- Microsoft Office
- Expense control
- Continuous improvement
- Adaptability and flexibility
Certification
Lean Problem-Solving for Team Members and Leaders
Timeline
Intensive Portuguese language course
09-2024
Lean Problem-Solving for Team Members and Leaders
07-2024
Senior Pricing Analyst
3M
04.2022 - Current
Shared Service Associate
Grupo CRG Soluciones S.A.
01.2019 - 01.2021
Admissions Counselor / Front-End Salesman
ULACIT
06.2018 - 07.2019
Talent Acquisition Specialist
ULACIT
01.2017 - 05.2018
BBA - Business Administration
ULACIT
05.2016 - 01.2021
Senior Fraud Analyst
SYKES
01.2015 - 12.2015
Administrative Assistance
Transportes Arias Y Brenes S.A.
01.2014 - 12.2014
Degree in Marketing And Sales -
UAM
05.2001 -
Conversational English - Service Centers
INA
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