EIMY MATAMOROS RIOS
Technical Electronics Engineer
Alajuela,Grecia
Summary
Experienced in efficiently troubleshooting and resolving technical issues. Leveraging strong customer service skills to enhance user satisfaction. Solid understanding of system diagnostics, technical support tools, and effective communication techniques. Able to effectively address and resolve complex technical problems. Dedication to providing exceptional support ensures prompt and reliable solutions, contributing to a positive user experience.
Work History
Technical Support
Teradyne
01.2024 - Current
- Provided expert training in robotic support, equipping teams with advanced troubleshooting skills and ensuring efficient system operation and maintenance
- Diagnosed and rectified 25+ robotic system failures weekly, ensuring adherence to stringent performance benchmarks and minimizing disruptions to production schedules, leading to peak operational performance
- Addressed and resolved customer issues promptly, providing technical support and ensuring high levels of customer satisfaction over 90%
Product Analyst
Manpower Group at Boston Scientific
08.2022 - 05.2023
- Ensured compliance with FDA regulations for medical devices, effectively managing and resolving issues through complaint ticket system, contributing to regulatory adherence and improved product quality
- Conducted comprehensive analysis of medical devices, including software, hardware, and accessories, identifying potential issues to enhance product development and improve user and patient experiences
Engineering Technician
Intel
04.2021 - 05.2022
- Organized specialized technical support to engineering teams and external clients, addressing specific requirements for both legacy and new devices, improving client satisfaction and product functionality
- Executed reverse engineering to analyze existing systems, identifying opportunities for improvement and enhancing product design and functionality
- Performed reverse engineering analysis on existing systems, managed precise mechanical measurements, and executed structural analysis of devices, contributing to design enhancements and system optimization
Manufacturing Technician
Intel
06.2020 - 04.2021
- Served as principal trainer and orchestrated training sessions for peers in mechanical equipment repair, maintenance, and software configuration, fostering well-prepared team and enhancing overall operational efficiency
- Produced comprehensive engineering support, ensuring smooth operations and timely technical solutions for complex system issues
- Performed maintenance, calibration, and repair of machines and robotic systems, ensuring optimal performance of two principal robots responsible for CPU placement and movement within the machine, resulting in improved operational efficiency and reduced downtime
- Ensuring adherence to performance metrics, and providing regular updates to the engineering team, contributing to process improvements and operational success
Programming Technician
Infotree Global Solutions
11.2018 - 05.2020
- Diagnosed and resolved post-code and OS issues within 2 hours using advanced diagnostic tools, optimizing OS installations and repairing motherboards, CPUs, and GPUs with 100% accuracy rate
- Implemented system platform repairs, resulting in a 50% reduction in downtime and a significant boost in operational efficiency
Education
Bachelor of Science - Industrial Engineering
12-2027
Associate of Science - Electrical, Electronics And Communications Engineering
06-2019
Skills
- Expert technical support
- Project management
- Operating systems administration
- Coaching and mentoring
- Human-robot interaction
- Product design
- Ticketing system proficiency
- Strategic planning
- Technical writing
Languages
Spanish
Native language
English
Advanced
C1
Timeline
Technical Support - Teradyne
01.2024 - Current
Product Analyst - Manpower Group at Boston Scientific
08.2022 - 05.2023
Engineering Technician - Intel
04.2021 - 05.2022
Manufacturing Technician - Intel
06.2020 - 04.2021
Programming Technician - Infotree Global Solutions
11.2018 - 05.2020
Universidad Técnica Nacional - Bachelor of Science, Industrial Engineering
Universidad Técnica Nacional - Associate of Science, Electrical, Electronics And Communications Engineering
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