Elena Stanic

Temporary assignment to cover job rotation (from 08-01-24 to 08-01-25):

• Analyzed data to identify opportunities for process improvements, leading to increased efficiency in operations.
• Arranged meetings with R&D Clinical Study and Warehouse, Global Procurement, Logistics and Finance departments to facilitate smooth accomplishment of processes and deadlines.
• Created tools to improve accuracy and efficiency in processes: operative manuals, check-lists, supplier database.
• Agreed procedures with external suppliers to improve critical logistics and inventory aspects.
• Reviewed master contracts and purchase orders to define correct supply chain conditions.
• Tracked and monitored multiple Clinical Trial Studies and related purchase orders, deliveries and consumptions, to verify accuracy and compliance.

• Supporting operatively small-medium companies in the areas of Supply Chain, Logistics, Customer Service, M&A, ESG Organization and Training, according to Agile, Lean and Coaching principles.
• Executive & team coaching focused on middle managers, leveraging on my experience in small, medium and large organizations in different roles and businesses.

• Direct managing of a dedicated team of 10 people based in Italy, France and Hong Kong working on 150 Italian/Foreign customers in/out of Group, and responsible for order entry to shipment&invoicing cycle
• Coordinating Customer Service resources with proper activities allocation, procedures and KPIs
• Set-up of supply chain procedures and S&OP in 6 factories
• Supporting Sales, Quality, R&D, Marketing, Finance and Operations
• Contributing to organizational and IT projects
• Coaching, mentoring and supervising employees, as well assessing their performances to determine training needs
• Leading process improvement and problem-solving task force to create standard procedures, optimizing time and resources

• Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team
• Collaborated to Group companies integration and contribution
• Set-up of Supply Chain processes for production transfer from Thailand to Malaysia
• Set-up and continuous update of Customer Service procedures
• Participated to Oracle business suite update as internal consultant and key-user

• Managed operatively the 10 major customers
• Re-structured Customer Service area through standard processes and procedures implementation
  

• Managed trade shows, events and corporate image
• Collaborated with sales team to increase brand awareness and enhance business development
• Collaborated with external creative agencies to produce and distribute marketing materials

• Marketing: Organized trade shows, events, corporate image, headquarters refurbishing
• Quality & Customer Care: customer complaints, corrective actions in production, internal and external quality audits, ISO 9001 certification

• Supported the Key Account Manager of German area
• Managed order cycle and production planning

Supported events organization, communication packages and marketing material preparation, databases and project maintenance