ELISIO REBELO
Lake Worth,FL
Summary
Experienced Bank Executive specializing in business development, program management, and team building. Thrive in demanding environments with aggressive operational and revenue objectives. Committed to developing leaders from inside the company.
Overview
26
26
years of professional experience
Work History
Loan Officer
TD Bank
Lake Worth, FL
03.2020 - Current
- Evaluated borrower creditworthiness and financial status for loan approvals.
- Guided clients through mortgage application processes and documentation requirements.
- Developed personalized loan options based on client needs and financial goals.
Relationship Banker
Wellsfargo
Delray Bech, FL
11.2015 - 02.2020
- Advised customers on bank products, services and financial planning options.
- Modified, opened and closed customer accounts.
- Completed thorough and accurate documentation for money movements, deposits or withdrawals.
- Attended local gatherings and networking events as bank representative to establish community relations and generate potential customer leads
- Reduced bank losses by setting successful risk management policies.
- Developed culture of success rewarding performance, productivity and sales results.
- Completed loan servicing procedures to assess compliance with bank and regulatory terms and conditions.
- Addressed inquiries from clients and relationship management department team members.
- Adhered to bank and legal guidelines for reporting, loan approvals, and money handling.
- Handled portfolio of customers and reviewed accounts for signs of discrepancies, fraud or non-payment issues.
- Made continuous business adjustments to improve branch operations.
- Drafted monthly summaries to review level of client participation and identify targets for follow-up calls.
- Cultivated positive relationships with key stakeholders and decision-makers as part of successful business practices.
- Improved decision-making by using current data on market conditions and individual financial situations.
- Compiled information on new accounts, entering into computers and filing related forms and other documents.
- Responded efficiently to customer queries and complaints to find solutions and diffuse tension.
- Interacted with prospects by asking appropriate open-ended questions to better understand products and services required.
- Collected and recorded customer deposits and fees and issued receipts
- Executed wire transfers of funds in compliance with banking best practices.
- Alleviated issues quickly by getting in touch with customers and explaining steps for successful resolution.
- Identified which company offerings would best meet customer needs and provided additional details about pricing, support, shipping and maintenance.
Director of Operations
First Global Insurance Agency
Boca Raton, FL
03.2010 - 10.2015
- Motivated and supported field workers completing work to increase work quality and team productivity.
- Assigned work to employees based on project requirements and individual team member strengths.
- Conferred with other managers, technical personnel and team leaders to coordinate site work and maintain tight schedules.
- Generated reports to assess performance and adjusted workflows to realign with targets.
- Evaluated operational trends and proactively adjusted strategies to maintain alignment between performance and objectives.
- Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends.
- Retained clients and obtained referrals by promptly resolving customer complaints, providing value and promoting quality.
- Hunted new business on continuous basis to generate sales and boost pipeline.
- Analyzed growth opportunities to forecast projected business and recognize customer desires.
- Answered customers' questions and addressed problems and complaints in person and via phone.
- Continuously met sales goals via strategic prospecting.
Vice President
Affinity Title Agency
Whippany, NJ
05.2002 - 03.2010
- Communicated regularly with executive team members to deliver pertinent details related to progress status and direction for projects.
- Negotiated prices and set up contracts to finalize sales agreements.
- Examined deeds, deeds of trust, liens, judgments, and easements.
- Performed title searches, ordered reports and obtained clearance documents.
- Analyzed chain of title and prepared reports outlining title-related matters.
- Collected, organized and logged paperwork from field to coordinate efficient closings.
- Determined realistic closing dates and scheduled proceedings.
- Summarized legal or insurance documents.
- Ordered title reports for issuing title insurance, identified and resolved title defects and satisfied existing liens and encumbrances against property or principals.
- Assembled and compiled title abstracts, insurance forms, loan documents and tax receipts.
- Listened to customers to understand needs and refer to optimal services.
- Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends.
- Tracked monthly sales to generate reports for business development planning.
- Achieved company growth for several consecutive years through market expansion and sales.
- Projected more than $20million in sales and achieved 100% of target.
Account Manager
Data Warehouse
Boca Raton, FL
02.1999 - 04.2002
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
- Communicated with clients via email, phone, online presentations, screen-share and in-person meetings.
- Developed productive relationships with business representatives and consulted closely to uncover needs and match available solutions.
- Cultivated long-term relationships with clients to accurately quote pricing and terms that achieve customer objectives.
- Managed budgeting, forecasting and performance for all accounts.
- Grew customer base by identifying needs for relevant product solutions to fit client budgets and schedules.
- Developed and delivered new business requisitions through business-to-business sales and trade shows.
- Assessed processes used to send products to customers and discovered improved method.
- Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends.
- Contacted current and potential clients to promote products and services.
- Used cold calling and networking to sell products and services.
- Hunted new business on continuous basis to generate sales and boost pipeline.
- Suggested products and services to match customers' stated needs and preferences.
- Built and maintained relationships with peers and upper management to drive team success.
- Consistently earned top performer out of 20 sales team members for exceeding sales goals.
Education
BBA - Information Resources Management
Rutgers, The State University of New Jersey
New Brunswick, NJ05.1999
Skills
- Recordkeeping requirements
- Account closings
- Account audits
- Money handling
- Customer service-oriented
- Project Management
- Creative thinking
- Persuasive communication style
- Employee motivation
- Security understanding
- Business development
- Financial processes understanding
- Loss prevention
- Proficient in Salesforce
- Hiring and recruitment
- Multimedia presentations
- Marketing and sales
- Customer care experience
- Marketing campaigns
Languages
Portuguese
Native/ Bilingual
Spanish
Professional
Timeline
Loan Officer
TD Bank
03.2020 - Current
Relationship Banker
Wellsfargo
11.2015 - 02.2020
Director of Operations
First Global Insurance Agency
03.2010 - 10.2015
Vice President
Affinity Title Agency
05.2002 - 03.2010
Account Manager
Data Warehouse
02.1999 - 04.2002
BBA - Information Resources Management
Rutgers, The State University of New Jersey