Elkin Alberto Chaves Vargas

1. Talent Sourcing and Engagement

2. Recruitment Lifecycle Management

3. Administrative and Reporting Duties

4. Additional Responsibilities

5. Job Fairs, Virtual Hiring Events, Diversity Events, others

• Client Collaboration and Relationship Management
• Partner with clients to understand their recruitment needs and develop tailored hiring strategies
• Build and maintain strong relationships with clients to ensure satisfaction and long-term partnerships
• Provide regular updates to clients on recruitment progress and set clear expectations
• Utilize advanced sourcing techniques, including job boards, social media, and professional networks, to attract top talent
• Implement innovative talent acquisition strategies to build a robust pipeline of candidates
• Conduct proactive outreach and networking to engage with potential candidates
• Manage the end-to-end recruitment process, including job postings, candidate screenings, interviews, and onboarding
• Conduct initial assessments to identify the best fit for each role based on qualifications and experience
• Coordinate interviews between candidates and clients, providing feedback and guidance to both parties
• Maintain accurate records of recruitment activities
• Prepare and present reports on recruitment performance, key metrics, and hiring outcomes
• Ensure compliance with employment laws, company policies, and best practices in recruitment
• Stay updated on industry trends and best practices to continuously improve recruitment processes
• Collaborate with internal teams to support employer branding initiatives
• Handle any other duties related to the recruitment function as needed.

• As a Customer Support Technician, I´m primarily accountable for resolving customer issues in a manner that minimizes the customer's time and effort required, to achieve resolution and leaves the customer feeling valued and not deemed as a mere number
• Responsible for making sure that KPIs are being met consistently.
• Managed approximately 80 incoming calls and emails per day from candidates.
• I can successfully do the balancing act of knowing what their personal talents and skill sets are and use them to the best of their potential; take coaching from a superior constructively, and at the same time be able to successfully make the customer happy
• Skills: Easily Adaptable
• Responsiveness
• Leadership Development
• Self-Management
• Critical Thinking
• Attention to Detail
• Administrative Processes
• Written Communication
• Customer Relationship Management (CRM)
• Technical Support
• Troubleshooting
• Sales
• Leadership
• Negotiation
• Problem solving
• Time-efficient
• Organization Skills

• Execute Sourcing Strategies: to provide a quality and diverse candidate pool; ll talent pipeline according to demand in the Mondelez Supply Chain function.
• Managed more than 10 requisitions and more than one state and positions at the same time. contacting more than 30 candidates per day
• Shift recruitment methodology from reactive to proactive by proactively building and maintaining ongoing active networks of talent for critical job types to enable more efficient and effective hiring when needs arise
• Source active candidates from online databases, contact lists, internal databases, and employee referrals
• Source passive candidates through networking, cold calling, internet searches, and research
• Leverage cold calling and 'selling' skills to generate interest in passive, employed candidates to consider Mondelez as a potential employer of choice
• Aggressive networking, soliciting of referrals for hard-to-ll positions
• Pre-qualify candidates for basic qualifications, availability, technical skills, interest level, salary range, and mobility/relocation needs; monitor quality and quantity of resumes
• Use assessment skills to shortlist top candidates for Recruiter consideration
• Skills: Working Experience
• Job Boards
• Interviewing
• Events
• Employee Benefits
• Boolean Searching
• Self-Management
• Job Fairs
• Critical Thinking
• Applicant Tracking Systems
• Attention to Detail
• Presentations
• Administrative Processes
• Microsoft Outlook
• Talent Management
• Sourcing
• Screening Resumes
• Business Networking
• Sales
• Diversity & Inclusion
• E-Recruitment
• Sales & Marketing
• Proactive Monitoring
• Leadership
• Negotiation
• Problem solving
• Time-efficient
• Organization Skills
• Benefits Negotiation
• Presentation Skills
• Tracking Skills
• Recruiting
• Strategic Sourcing

• Researches and resolves all customer inquiries and requests coming via inbound calls
• Provides customer education about services and policies in a timely manner
• Managed more than 130 calls per day, inbounds, and did more than 160 calls per day.
• Takes control of problems logically and with a clear understanding to ensure the appropriate customer outcome
• Adheres to the internal compliance policy and guidelines established by Qualfon and the client
• Documents customer issues into notes that are consumable by other users
• Follows up with customer needs and team lead requests
• Cooperates with special projects
• Skills: Easily Adaptable
• Responsiveness
• Leadership Development
• Self-Management
• Performance Motivation
• Critical Thinking
• Attention to Detail
• Presentations
• Account Management
• Sales
• Proactive Monitoring
• Leadership
• Negotiation
• Problem solving
• Time-efficient
• Organization Skills
• Sales Process
• Benefits Negotiation
• Presentation Skills
• Tracking Skills

Provides customers and potential customers with information about Tech Data, our Business Partners, and Reseller Services

• Capitalizes on sales opportunities by placing direct orders and making timely follow-up calls to customers for order entry
• Prepares reports tracking the results of campaigns
• Follows-up with Sales determining the status of quotes
• Utilizes applications to place quotes and order entries, determine product information, and helps in opportunity tracking and customer research
• Gathers marketing feedback and creates campaign reporting to include follow-up sales calls
• Generates a detailed database of all telemarketing calls to track reseller feedback and comments
• Performs additional duties as assigned
• Meets attendance and punctuality standards
• Skills: Working Experience
• Events
• Easily Adaptable
• Responsiveness
• Relationship Development
• Organizational Strategy
• Leadership Development
• Self-Management
• Performance Motivation
• Critical Thinking
• Attention to Detail
• Presentations
• Administrative Processes
• Microsoft Outlook
• Written Communication
• Business Networking
• Customer Relationship Management (CRM)
• Business-to-Business (B2B)
• Account Management
• Sales
• Sales & Marketing
• Proactive Monitoring
• Leadership
• Negotiation
• Problem solving
• Time-efficient
• Organization Skills
• Channel Sales
• Sales Process
• Benefits Negotiation
• Presentation Skills
• Tracking Skills