Emanuel Fernández Cantillo

• Administered the Company Car program for the Americas Hub, overseeing renewals, returns, vehicle reassignments, and coordination with managers, the benefits team, and insurance stakeholders. Ensured proper documentation and timely scheduling for all contractual and operational updates.
• Managed the administration of the Corporate Mobile Plan, including new activations, terminations, renewals, and tracking of available plans. Led vendor coordination, processed purchase orders, and maintained secure custody of all active plans and devices.
• Led the full-cycle local onboarding process, managing planning, logistics, session delivery, IT setup coordination, and personalized follow-up calls with new hires to support smooth integration.
• Generated and tracked purchase orders for HR-related services such as PALIG private insurance, corporate mobile lines, company vehicles, and additional requirements from the organization.
• Maintained and updated employee records, including digitalization, organization, uploading to Workday, and physical archive control to ensure full compliance and data integrity.

• Served as the primary point of expertise for HR inquiries across Latin America, advising employees, managers, and HR Business Partners with consistent, policy-compliant guidance aligned to internal standards and local regulations.
• Oversaw the HR ticketing workflow via Zendesk, managing case prioritization, resolution, and follow-up to ensure compliance with SLAs while handling a high volume of complex service requests.
• Developed and formalized standard operating procedures (SOPs) for core HR processes during Kyndryl’s transition from IBM, ensuring documentation met operational needs, audit requirements, and team scalability.
• Played a key role in building the HR operations knowledge base from scratch, documenting workflows, decision trees, and escalation paths to support a newly formed HR department post-separation.

• • Coordinated end-to-end recruitment processes for multiple regions, collaborating with recruiters, hiring managers, candidates, and employment verification vendors.
• • Owned the creation and maintenance of requisitions in Taleo, ensuring alignment with hiring needs by validating job descriptions and collaborating directly with recruiters and hiring managers.
• • Led interview coordination and logistics, managing calendars, briefing materials, travel arrangements, and follow-ups to ensure a seamless experience for both stakeholders and candidates.
• • Managed pre-employment screening process, coordinating with third-party vendors to ensure timely and compliant onboarding of selected candidates, while addressing delays or risks prior to start date.
• • Served as the main point of contact for candidates and hiring managers, providing onboarding guidance, resolving pre-day-one issues, and ensuring readiness for start dates.
• • Operated in a multilingual, high-volume recruitment environment, consistently meeting deadlines while managing multiple requisitions and stakeholders across time zones in English and Spanish.
• • Ensured data integrity across HR systems, coordinating closely with the HR team to maintain accurate records and remove non-starts or failed screenings promptly.

• Monitored and optimized ticket distribution and call flows, ensuring balanced workload across the HR Advisor team and consistent adherence to SLA targets.
• Supported the end-to-end migration of employee data from legacy systems to HR Connect (Oracle), safeguarding data integrity through thorough validation processes.
• Served as the communication bridge between employees and HR operations, ensuring aligned, policy-consistent guidance across all routine HR matters.
• Managed onboarding data entry and system updates for new hires, ensuring timely activation in HR systems and accurate documentation across touchpoints.
• Executed a wide range of HR transactions including time-off accruals, salary changes, job updates, benefits enrollment, and payroll modifications using Oracle and ServiceNow.
• Redesigned and maintained the regional vacation tracking framework, improving operational accuracy and significantly reducing manual follow-up.
• Oversaw the organization and compliance of employee records, ensuring secure, audit-ready maintenance of both digital files and physical archives.
• Collaborated with local HR teams to coordinate lifecycle events, including onboarding, employment verification, and separations, in alignment with internal service standards.
• Specialized in documentation, HR systems accuracy, and transactional execution, operating strictly in a back-office support handling various processes.