Emiliano Ferraro
San Jose
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
2
2
years of professional experience
Work History
Inb/Oub Sales Account Manager
BetUs
02.2023 - 08.2023
- Managed a diverse portfolio of accounts, ensuring each client received personalized attention and support.
- Increased sales revenue by identifying potential clients and bettors on the site.
- Negotiated prices, terms of sale and service agreements.
- Reach the goals of the company based on the season and campaigns.
Collections Account Manager
MCM
01.2024 - 11.2024
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Processed payments and applied to customer balances.
- Counseled debtors on payment options and arranged installment agreements.
- Exceeded monthly targets consistently as a result of strong negotiation skills combined with effective account management strategies.
Customer Service Executive
MyBookie
12.2024 - Current
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Able to provide information about Wagering,Lines,Bonuses,Rollover and explanation to new costumers.
Education
High School Diploma -
Saint George High School
12-2015
Skills
- Sales strategizing
- Billing procedures
- Outbound calling
- Problem-solving
- Adaptability and flexibility
- CRM Knowledge
Timeline
Customer Service Executive
MyBookie
12.2024 - Current
Collections Account Manager
MCM
01.2024 - 11.2024
Inb/Oub Sales Account Manager
BetUs
02.2023 - 08.2023
High School Diploma -
Saint George High School
Similar Profiles
Jose GonzalezJose Gonzalez
Crypto Department at BetUSCrypto Department at BetUS
Bruno MilanoBruno Milano
Content & Logistics Editor - On-Air Talent at BetUSContent & Logistics Editor - On-Air Talent at BetUS
Christian ArtaviaChristian Artavia
Profiling Specialists at BetUSProfiling Specialists at BetUS
Marilyn MelendezMarilyn Melendez
Customer Support Agent at SingWell USACustomer Support Agent at SingWell USA
Tracy PayneTracy Payne
Senior Compensation Analyst at CitiSenior Compensation Analyst at Citi