Emma Victoria Latouche Mc Kenzie
Cook, Customer Service
Guadalupe,SJ
Summary
With a solid background in information technology, communications, data analysis, and business management acquired through specialized courses, my expertise is well-rounded. I have advanced Excel proficiency and excel in effectively communicating ideas in English. Additionally, I have gained valuable experience in a call center environment, honing my skills in customer service, problem-solving, and working under pressure. A quick learner with a strong ability to work in teams, I am highly motivated to apply my knowledge and contribute to the success of the organization.
Overview
2
2
years of professional experience
8085
8085
years of post-secondary education
2
2
Languages
Work History
Self-employed, Cook
Owner
01.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Tasted, smelled, and pierced food with fork to verify sufficient cooking.
- Maintained high standards of hygiene and cleanliness, ensuring safe dining environment.
Customer Service Representative
Foundever
11.2022 - 02.2023
- Company Overview: Customer service representative for Verizon
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Operador(a) de tecnologías de información y comunicación -
Instituto Nacional De Aprendizaje (INA)
Limon, Costa Rica10-2020
English (B2+) -
Instituto Tecnologico De Costa Rica
10-2021
Microsoft Excel 2019 Business -
Universidad Latina De Costa Rica
07-2023
High School Diploma in Diversified Education -
Centro Educativo Adventista De Limon
12-2020
Skills
Customer service
strengths
- communication
- Problem Solving
- Responsible
- Availability
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Languages
English
Upper intermediate (B2)
Spanish
Bilingual or Proficient (C2)
Quote
The real test is not whether you avoid this failure, because you won’t. It’s whether you let it harden or shame you into inaction, or whether you learn from it; whether you choose to persevere.
Barack Obama
Timeline
Self-employed, Cook
Owner
01.2023 - Current
Customer Service Representative
Foundever
11.2022 - 02.2023
Operador(a) de tecnologías de información y comunicación -
Instituto Nacional De Aprendizaje (INA)
English (B2+) -
Instituto Tecnologico De Costa Rica
Microsoft Excel 2019 Business -
Universidad Latina De Costa Rica
High School Diploma in Diversified Education -
Centro Educativo Adventista De Limon
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