EREN BAYSEL
San José,SJ
Summary
Technical Product Manager bringing 5+ years of experience achieving ambitious goals in challenging IT environment. Diligent, forward-thinking and adaptable to dynamic company, customer and project needs. Successful at motivating teams to meet demanding timelines. Skilled at overseeing complex, high-value technical projects with excellent planning competencies.
Overview
8
8
years of professional experience
Work History
Technical Product Manager
CDEV Lightspeed Development
11.2021 - Current
- Implemented best practices to drive quality IT project delivery and data product.
- Led cross-functional teams to successfully complete IT projects.
- Devised test plans to validate accuracy of IT projects.
- Managed various IT projects to meet deadlines and customer requirements.
- Wrote, updated and maintained project documentation and use cases
- Coordinated with team members, stakeholders, and external vendors to deliver IT project components.
- Established and enforced project timelines and deadlines.
Technical Product Manager
Turkcell
01.2019 - 10.2021
- Technical Product Manager for Voice and Video calls in BIP application. (BIP is app. Like Whatsapp)
- Wrote, updated and maintained project documentation.
- Execution of flow processes of project
- Conducted quality assurance to verify accuracy of data used in IT projects.
- Preparing Dashboard & Scrum Board, following business processes on Jira.
- Translate business requirements into technical specifications and checking both customer experience and internal/external IT capabilities to delivery.
- Plan, analyze and execute to increase efficiency.
Voice & Video Tech. Analyst
Koçsistem
12.2017 - 01.2019
- Identified and resolved problems through root cause analysis and research.
- Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
- Recommended process improvements to continually identify, analyze and fix constraints and challenges.
- Develop optimal architectural solutions to business needs for Customer
- Responsible for defining, planning, tracking and managing assigned projects
Technical Support Engineer
Votel A.Ş
11.2015 - 03.2017
- 24/7 technical support to customers for problems and requests
- Asterisk and application servers management
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Provided guidance on installing and integrating new hardware components and software to remote clients.
- Performed root cause analysis of reported issues to enact corrections.
Education
Bachelor of Engineering Technology - Electronics and Communication Engineering
Namık Kemal University
Tekirdag (Turkey)06.2015
Skills
- Product Management
- Product Lifecycle Management
- User Experience Design
- Release Management
- Data-driven Decision Making
- Leadership
- Product Backlog Management
- Agile Methodology
- Jira, Confluence
- Continuous Integration and Deployment
- Cross-functional Team Leadership
- Product Roadmapping
- Data Analysis
- UI & UX
- VOIP, IPPBX, IVR
- MySQL, Oracle
- Linux, Ubuntu
- Microsoft Office
Additional Information
- Throughout my career, I have worked with Web & Mobile App, IPPBX and IVR products. After gaining a lot of technical skills, I continue with Product Manager for the business side. A responsible engineer who is aware of the importance of communication and does his best to ensure that it is of the best best quality. eren.baysel@gmail.com +50663636393 +905349260466 San Jose Costa Rica
Hobbies
- Theater
- Camp
- Poetry
- Football
- Table Tennis
Languages
Turkish
Native language
English
Upper intermediate
B2
Spanish
Elementary
A2
Timeline
Technical Product Manager
CDEV Lightspeed Development
11.2021 - Current
Technical Product Manager
Turkcell
01.2019 - 10.2021
Voice & Video Tech. Analyst
Koçsistem
12.2017 - 01.2019
Technical Support Engineer
Votel A.Ş
11.2015 - 03.2017
Bachelor of Engineering Technology - Electronics and Communication Engineering
Namık Kemal University
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