Summary
Overview
Work History
Education
Skills
Timeline
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Eric O Shea Vargas

Eric O Shea Vargas

Team Coach Scheduling
Alajuela

Summary

Dynamic Team Coach with a proven track record at Health Prime, excelling in staff development and performance evaluation. Expert in active listening and coaching techniques, I foster team motivation and drive improvement, achieving enhanced employee performance and satisfaction. Committed to delivering constructive feedback and resolving conflicts to maintain a productive work environment.

Qualified Team Lead with solid background in team coaching. Proven track record of guiding teams to success through fostering collaborative and inclusive environment. Demonstrated ability in conflict resolution and strategic planning to enhance team performance.

Overview

14
14
years of professional experience
1
1
Language

Work History

Team Coach

Health Prime
01.2024 - Current
  • Led team meetings to discuss progress, address concerns, and share best practices for continuous improvement.
  • Evaluated employee performance regularly, identifying areas for improvement and offering constructive feedback for personal growth.
  • Addressed underperformance issues promptly with corrective action plans designed to drive rapid improvement in targeted areas.

Agent

Concentrix
03.2022 - 01.2024
  • De-escalated and resolved customer complaints with punctual, polite and professional service.
  • Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
  • Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.

Supervisor De Membrecías

Pricesmart Clubs
11.2011 - 03.2019
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.

Education

No Degree - Turismo Con Enfasis En Alimentos Y Bebidas

C.U.N.A
Alajuela, Costa Rica
04.2001 -

High School Diploma -

Instituto Cantroamericano Adventista
04.2001 -

Skills

Active listening

Coaching techniques

Staff development

Team motivation

Feedback delivery

Performance evaluation

Timeline

Team Coach

Health Prime
01.2024 - Current

Agent

Concentrix
03.2022 - 01.2024

Supervisor De Membrecías

Pricesmart Clubs
11.2011 - 03.2019

No Degree - Turismo Con Enfasis En Alimentos Y Bebidas

C.U.N.A
04.2001 -

High School Diploma -

Instituto Cantroamericano Adventista
04.2001 -

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Eric O Shea VargasTeam Coach Scheduling