Customer Service Agent
Eric Rodríguez Cordero
Health Prime
La Unión,Cartago
12
Years of experience
Proactive and goal-oriented professional recognized for exceptional time management and problem-solving abilities. Demonstrates reliability and adaptability, with a strong capacity to quickly learn and implement new skills. Committed to leveraging strengths to drive team success while contributing to overall organizational growth. Passionate about fostering a collaborative environment that encourages innovation and efficiency.
Work History
RCM Medical Billing
1 Year 9 Months- Verify insurance eligibility and obtain necessary authorizations when required.
- Followed up on pending, denied, and rejected claims to ensure timely resolution.
- Verified insurance eligibility and obtained necessary authorizations.
- Post payments from EOBs, ERAs, and patient payments with accuracy
- Analyzed and resolved claim denials by contacting insurance providers to facilitate payment.
- Prepared and submitted appeals and reconsiderations.
- Ensure compliance with HIPAA regulations and payer policies.
Data Entry // Patient Intake and Processing
6 Months- Accurately inputting patient data into electronic health records (EHR) or other databases
- Updated patient records to maintain accurate and current information for efficient care delivery.
- Verified insurance coverage and eligibility by contacting providers before treatment, preventing potential claim issues.
- Coordinated patient appointments according to availability and urgency, confirming and rescheduling appointments.
- Managed appointment changes, including cancellations and rescheduling, to accommodate patient needs and optimize scheduling.
- Sent reminders to patients regarding upcoming appointments through phone calls and emails.: Sending reminders to patients about upcoming appointments, either via phone, email, or automated systems.
Loan Specialist
6 Months- Developed and processed loan applications to ensure accuracy and compliance with lending standards.
- Researched and analyzed financial information to assess loan eligibility and risk factors.
- Evaluated borrowers' debt-to-income ratios and financial factors to support informed lending decisions.
Retention Representative
5 Months- Answered incoming customer calls, focusing on retaining core customer base.
- Engaged directly with customers to identify challenges and enhance products or services for improved retention.
- Developed retention strategies to enhance customer loyalty and satisfaction
- Analyzed customer feedback to identify service improvement opportunities
- Collaborated with cross-functional teams to address client concerns efficiently
Customer Service Representative - Technical Support
1 Year 4 Months- Answered incoming customer calls regarding billing and product issues, service questions, and general orders.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high-volume calls while maintaining service excellence and customer satisfaction.
- Collaborated with cross-functional teams to enhance service delivery processes.
Customer Service Representative - Technical Support
1 Year 10 Months- Answered incoming customer calls regarding billing and product issues, service questions, and general orders.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Maintained accurate records of customer interactions using CRM systems.
- Provided training and support to new team members, enhancing onboarding experience.
Education
High School Diploma
School Diploma
Skills
Billing accuracy
Claims auditing
Regulatory compliance
Customer service orientation
Client relations
Communication skills
Verbal and written communication
Works well under pressure
Empathy
Responsible
Committed
Proficiency in the English language
Awards and Recognitions
I was awarded Customer Service Agent of the Month multiple times in 2013 for my product knowledge and making sure every customer was satisfied., I also won an award for showing excellent metrics, for punctuality and because of these facts I got a team leader position.
Timeline
RCM Medical Billing
Health Prime
10.2024 - 07.2026Read More
Data Entry // Patient Intake and Processing
Lakes Radiology
04.2024 - 10.2024Read More
Loan Specialist
Service First
10.2023 - 04.2024Read More
Retention Representative
Support Services Group Costa Rica
05.2023 - 10.2023Read More
Customer Service Representative - Technical Support
Teleperformance Costa Rica
11.2021 - 03.2023Read More
Customer Service Representative - Technical Support
Nearlinx Costa Rica
01.2020 - 11.2021Read More
Roberto Gamboa Valverde High School
High School Diploma
Read More
Elías Jimenez School
School Diploma
Read More