Summary
Overview
Work History
Education
Skills
Timeline
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Eric Strode

Springfield,MO

Summary

Highly motivated professional with 30 + years of entrepreneurial and management in the Vacation Ownership industry. Skillfully creates and maintains professional and loyal relationships with co-workers, staff, and clients while managing sales employees' administration. Comfortable working independently as a manager leader to collaborate with team members. Acumen with experience and exercises decisive judgment to meet and exceed budgets alongside organizational goals.

Overview

43
43
years of professional experience

Work History

Owner Blueskyway Sales Consultant C Ompany

Vacation sales , Telesales Resort Industry Communi
Springfield, MO
2008.07 - Current
  • Worked with fellow sales team members to achieve group targets.
  • Listened to customers to understand needs and refer to optimal services.
  • Greeted incoming customers and provided expert sales and service to drive revenue.
  • Opened up opportunities with owners associations to sell access inventory that they had taken back with conversion of the RCI reservation system.
  • Oversaw All points conversions for unit silver Creek in Winter Park Colorado
  • Created opportunity with a no maintenance fee membership. For 10 marketing Eastern Slope inn and Atitash Mountain Village
  • In home sales walking tub direct sales company
  • DirecTV AT&t distributorship for commercial and residential working with the resort industry to help create the DirecTV Resort experience. Business to business AT&t existing customers into voiceover telephone business system.
  • Resort industry for direct sales merchant accounts and consumer lending for customers
  • Demonstrated products in effort to show potential buyers benefits and advantages and encourage purchases.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Generated sales across complete sales cycle process from prospecting through contract negotiations and closings.
  • Increased revenue by skillfully upselling and closing customer sales and driving product benefits around client needs.
  • Cultivated productive relationships with existing customers through exceptional follow-up after sales.
  • Boosted client satisfaction ratings by offering proactive resolution ideas while driving actionable responses to questions, concerns or challenges.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Handled credit and debit card payment processing to complete purchasing experience.
  • Developed key customer relationships to increase sales.
  • Used CRM database to track referral and appointment data.
  • Improved overall customer purchasing experiences to promote steady revenue.

Sales Subcontractor

DirecTV and AT&t
Springfield, MO
2019.10 - 2020.01
  • Promoted high level of customer service to maintain client satisfaction.
  • Set up Resort DirecTV contracts with property management companies in owners' associations creating the DirecTV Resort experience.
  • AT&t voice over marketing and sales campaign working with CRM system calling existing AT&t customers converting them from hardwired to voice over.
  • Assessed team members' skills and delegated tasks based upon knowledge and expertise.
  • Managed and partnered with contractors to monitor performance and meet tight project deadlines.
  • Estimated costs for projects and delivered bids to [Job title]s.
  • Identified issues with [Type] systems by implementing troubleshooting methods.
  • Maintained positive working relationship with fellow staff and management.
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
  • Evaluated needs of departments and delegated tasks to optimize overall production.

Owner Developer Kona Islander Inn,Sales Director

Self Employed developer
Kona Hawaii, HI
2009.12 - 2011.09

.Obtain a Hawaii Developer Timeshare license
Purchase units, and convert them into vacation ownership units.
.Develop marketing alliance with various OPC (off-property contact) Bubba Gump's Shrimp Co. located 75-5776 All'i Dr. Kallua Kona HI 96740. Was the center's main marketing arm.
.Oversaw All staffing of marketing marketing materials used and registered with the state.
Created the first white label with Trading Places (exchange Network company) Kona islander Inn powered by Trading Places.
.
.
.
Worked with fellow sales team members to achieve group targets.
• Listened to customers to understand their needs and refer to optimal services.
• Greeted incoming customers and provided expert sales and service to drive revenue.
• Increased revenue by skillfully upselling and closing customer sales and driving product benefits around client needs.
• Demonstrated products to show potential buyers benefits and advantages and encourage purchases.
• Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
• Cultivated productive relationships with existing customers through exceptional follow-up after sales.
• Generated sales across the complete sales cycle process from prospecting through contract negotiations and closings.
• Priced out products for customers and drew up sales paperwork.
• Boosted client satisfaction ratings by offering proactive resolution ideas while driving actionable responses to questions, concerns, or challenges.
• Presented products and services to prospective and existing customers to meet client needs.
• Improved overall customer purchasing experiences to promote steady revenue.

  • Managed daily operations of business, including hiring and training staff.

The Inn at Silver Creek

Owner Operator Independent
Winter Park, CO
2004.01 - 2007.04

Worked with property management and association handling all RCI point conversions and selling excess inventory owned by the association.

  • Supervised projects to uphold schedule requirements and quality demands.
  • Assigned rotating work schedules to maximize coverage and maintain productivity.

Operate all marketing and sales

Compile the inventory for bulk sale to bluegreen resorts.

Acquisitions Associate

Suntara Resorts
Sedona, AZ
2002.02 - 2002.09

Required a group of resorts in New England to add to the portfolio of Suntara Resort Group
• Built and strengthened client relationships to form long-lasting, profitable
• Utilized financial analysis to prepare plans of action for investment.
• Assessed requisitions each month to ensure accuracy and reconciled transactions.
• Assessed company investment potential examining historical trends, current activities, and stated plans.

USN USS Coronado AGF 11

USN
1982.05 - 1986.05

• Served on the USS Coronado AGF-11 auxiliary warship From 1982-1986
• Bahrain Middle East forces under Two Admirals 1982-1984
Six Fleet Giada Italy Three Stare Admiral 1984 - 1986
Master Helmsmanduring special evolutions and unique scenarios, the master helmsmen takes Charge.
Boatswain's Mates (BM) conduct, direct, supervise, and train ship handling, anchoring, mooring, and towing operations, and small boat operations, are underway.
The Boatswain's Mate of the watch during underway consists of supervising the bridge during underway way out at sea.

Honorably Discharged May 7 1986

Sales Associate

TN Marketing
North Conaway , NH
1986.07 - 1995.04

• sales professionals focus on relationship building as they provide guests the opportunity to purchase world-class destinations. This position allows you to meet with our guests face to face, invest time in rapport building, tour magnificent resort & amenities, and ask them to become a part of our family by purchasing today.

Sales Associate ILX

ILX Resorts
, AZ
1995.09 - 2001.11

• Greeted customers and provided exceptional customer service.
• Assisted customers with product selection, sizing and styling.
• Provided accurate information about products, prices and services.
• Sales person of the year two years convective Salesperson

Work developing there In-House department

  • Upsold additional items based on customer interests and needs.

Sales Manager

All Seasons Resorts
Sedona, AZ
1999.01 - 2002.09

Job Description
To implement the sales duties of the sales manager
• Developed sales plans, goals, strategies, and objectives to achieve team goals and revenue objectives.
• Support sales personnel with consolation helping you overall process with the clients to be able to make an easy purchasing decision.
• To implement the sales activities of the resort by service activities related to the sales function to maximize customer satisfaction and overall profitability of timeshare sales at the resort..
• Tracked monthly sales to generate reports for business development planning.
• Hep with on going sales processes with new and exsiting sales personal to help with overall team build
• Developed and implemented sales strategies to increase market share.
• Identified and developed new markets for products or services.
• Established relationships with key clients, while maintaining existing customer base.
•Developed the in-house development team

Working with existing owners with upgrading owners to new products

  • Collaborated with marketing team to create promotional materials for target customers.

Education

High School Diploma -

Real Estate Licenses MA,AZ,HI,CO
MA, AZ, HI ,CO

Financial Licenses

Skills

Labor Relations
Budget Administration
Administrative Oversight
Marketing Tactics
Vacation Sales Management Front Line and In-house sales and management

  • Business Marketing
  • Business Management Resort Sales

Timeline

Sales Subcontractor

DirecTV and AT&t
2019.10 - 2020.01

Owner Developer Kona Islander Inn,Sales Director

Self Employed developer
2009.12 - 2011.09

Owner Blueskyway Sales Consultant C Ompany

Vacation sales , Telesales Resort Industry Communi
2008.07 - Current

The Inn at Silver Creek

Owner Operator Independent
2004.01 - 2007.04

Acquisitions Associate

Suntara Resorts
2002.02 - 2002.09

Sales Manager

All Seasons Resorts
1999.01 - 2002.09

Sales Associate ILX

ILX Resorts
1995.09 - 2001.11

Sales Associate

TN Marketing
1986.07 - 1995.04

USN USS Coronado AGF 11

USN
1982.05 - 1986.05

High School Diploma -

Real Estate Licenses MA,AZ,HI,CO

Financial Licenses
Eric Strode