Erick Loría
Cartago
Summary
Experienced analyst prepared for this role with strong focus on data interpretation, financial modeling, and strategic planning. Known for collaboration and delivering results, adaptable to changing needs, and reliable. Skilled in data visualization, problem-solving, and stakeholder communication. Employers value analytical mindset, teamwork, and consistent performance.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
10
10
years of professional experience
Work History
Procure To Pay Helpdesk Analyst
GSK
03.2021 - Current
- Increased customer satisfaction by analyzing feedback and implementing necessary changes.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
AP Processor /Data Analyst
HB Fuller
07.2017 - 01.2021
- Streamlined vendor inquiries handling process by establishing effective communication channels and prompt response protocols.
- Enhanced invoice processing efficiency by streamlining workflows and implementing automated systems.
- Collaborated with procurement teams to resolve purchase order discrepancies, promoting accurate financial reporting.
- Accelerated month-end closing processes by diligently reconciling accounts payable transactions and balances.
- Mitigated risk of late fees or penalties due to late payments by closely monitoring payment deadlines and prioritizing accordingly.
- Strengthened internal controls by adhering to company policies and procedures in processing invoices.
AP Processor /Data Analyst
Bimbo Shared Global Services
10.2015 - 07.2017
- Matched purchase orders with invoices and recorded necessary information.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Supported marketing strategies by providing detailed customer segmentation analysis.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Leveraged advanced analytics to identify trends, enabling proactive business strategy adjustments.
Education
Associate Degree - Administrative Informatics
UNED
01.2011
Skills
- Microsoft office
- Analytical thinking
- MS Excel
- Time management
- Attention to detail
- Documentation and reporting
- Critical thinking
- Workflow Analysis
- Issue identification
- System analysis
LANGUAGES
English (Fundatec)
Upper intermediate (B2)
Portuguese (FCDEB)
Intermediate (B1)
Timeline
Procure To Pay Helpdesk Analyst
GSK
03.2021 - Current
AP Processor /Data Analyst
HB Fuller
07.2017 - 01.2021
AP Processor /Data Analyst
Bimbo Shared Global Services
10.2015 - 07.2017
Associate Degree - Administrative Informatics
UNED
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