Summary
Overview
Work History
Education
Skills
Languages
Certification
Websites
Timeline
Generic

Erick Pechtel

San Jose,Costa Rica

Summary

Over 15 years of experience in building and leading high-performing sales teams, with a proven ability to enhance efficiency and streamline processes. Expertise in driving cross-functional collaboration and leveraging data to improve decision-making. Committed to continuous improvement and achieving organizational growth through hands-on leadership and a results-driven approach.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Sr. Account Executive

Remote Scouts (By Cedar Holdings)
San Jose, Costa Rica
06.2025 - Current
  • Lead end-to-end sales engagement from lead qualification to closing, ensuring consistent deal conversion through strategic discovery conversations.
  • Evaluate the quality of inbound and outbound sales leads, optimizing lead pipelines to prioritize high-value opportunities.
  • Design and implement targeted sales strategies aligned with client needs and industry trends to maximize engagement and conversion.
  • Maintain a consultative sales approach, identifying pain points, and presenting tailored solutions that support long-term client partnerships.
  • Deliver regular sales performance reports and forecasts to leadership, ensuring transparency and alignment with growth goals.

Sales Operations Manager

Digital Forensics Corporation
San Jose, Costa Rica
06.2023 - 06.2025
  • Enhanced team sales performance across BPOs through data-driven strategies and KPI tracking.
  • Developed a bonus structure aligned with performance metrics to increase motivation.
  • Analyzed sales data to identify inefficiencies and uncover new business opportunities.
  • Delivered coaching and training to adapt to changing market demands.
  • Managed scheduling, payroll, and administrative tasks to maintain operational efficiency.

Systems Support & Operations Manager

Spartan Approach LLC
San Jose, Costa Rica
07.2019 - 05.2023
  • Designed and implemented a results-based bonus structure aligned with performance metrics to drive motivation and accountability.
  • Provided ongoing coaching and training to ensure team alignment with evolving market conditions and internal policies.
  • Managed administrative operations including schedules, payroll, and time tracking to ensure operational efficiency and compliance.
  • Led IT support operations, managing user issues through ticketing systems like Jira and internal tools, ensuring timely resolution and system efficiency.
  • Provided technical support, created user credentials, and analyzed IT departmental spending to optimize resource allocation.
  • Conducted process improvement sessions to enhance system workflows and user support experience..

Sales Operations Manager

Wacom Co. LTD
San Jose, Costa Rica
08.2017 - 07.2019
  • Developed and executed sales strategies to boost team performance and meet organizational targets.
  • Conducted performance review sessions using KPI data to drive accountability and continuous improvement.
  • Led coaching and training initiatives to improve individual and team effectiveness based on performance trends and operational analysis.
  • Implemented systems to ensure goal alignment, consistency, and data-driven decision-making across the sales team.

Sales & Operations Manager

First Base Costa Rica
San Jose, Costa Rica
01.2013 - 07.2017
  • Developed and implemented sales strategies to increase revenue and improve operational efficiency across departments.
  • Led team sessions to monitor performance, analyze monthly outcomes, and report key insights directly to corporate leadership.
  • Managed operational budgets, project delivery, and day-to-day business systems to ensure smooth execution of business goals.
  • Conducted regular performance assurance meetings to align teams with business objectives and maintain high operational standards.

Sales Representative & Sales Manager

Organon Investments LLC
San Jose, Costa Rica
03.2010 - 11.2012
  • Conducted outbound cold calls to generate leads and identify potential business opportunities through strategic sales conversations.
  • Developed and implemented sales tactics to improve team performance and align operations with company goals.
  • Managed payroll, scheduling, and team accountability to ensure smooth daily operations and policy compliance.
  • Led team meetings to provide feedback, boost motivation, and address performance gaps using KPI data.
  • Delivered monthly reports to corporate leadership, presenting sales outcomes and recommending strategic improvements.

Education

Administracion de Empresas

UNED
05-2025

Bachillerato -

Itscazu High Scool

Skills

  • Operational strategy and execution
  • Team leadership and development
  • Process optimization
  • Stakeholder communication
  • Project management
  • Microsoft dynamics proficiency
  • Customer relationship management
  • Extensive personal network

Languages

  • Spanish, Native
  • English, Native

Certification

  • Sales Operations Management – University of West Virginia (Coursera)
  • Google Data Analytics – Coursera
  • Team Management Master Class – Udemy (Lawrence M. Miller)
  • Agile Fundamentals: Scrum & Kanban – Udemy (Jeremy Aschenbrenner)
  • Assertive Communication for Business & Life – Udemy (Kara Ronin)

Timeline

Sr. Account Executive

Remote Scouts (By Cedar Holdings)
06.2025 - Current

Sales Operations Manager

Digital Forensics Corporation
06.2023 - 06.2025

Systems Support & Operations Manager

Spartan Approach LLC
07.2019 - 05.2023

Sales Operations Manager

Wacom Co. LTD
08.2017 - 07.2019

Sales & Operations Manager

First Base Costa Rica
01.2013 - 07.2017

Sales Representative & Sales Manager

Organon Investments LLC
03.2010 - 11.2012

Administracion de Empresas

UNED

Bachillerato -

Itscazu High Scool

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Erick Pechtel