Ericka Jimenez
CS Lead
San Jose,SJ
Summary
Proven leader and strategic thinker, excelling in teamwork and analytical thinking, with a track record of enhancing team productivity and client satisfaction at Concentrix. Skilled in problem-solving and technical support, consistently achieving top performer status by exceeding sales goals. Expert in developing tailored solutions, boosting customer base and satisfaction through innovative approaches.
Overview
7
7
years of professional experience
Work History
Team Leader
Concentrix
02.2020 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
Sales Representative
Humana
02.2020 - 07.2020
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
Sales Representative
Vreo Innovations
01.2018 - 06.2019
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
Education
Associate of Arts - English
Northumbria School of English
Newcastle 05.2001 -
High School Diploma -
Monseñor Sanabria
San Jose 05.2001 -
Skills
Teamwork and Collaboration
Problem-Solving
Client Service
Technical Support
Work Planning and Prioritization
Analytical Thinking
Client Support
Attention to Detail
SMART goals
Complex Problem-Solving
Work Planning
Onboarding and Orientation
Languages
Spanish Native Level
English C2 Level
Timeline
Team Leader
Concentrix
02.2020 - Current
Sales Representative
Humana
02.2020 - 07.2020
Sales Representative
Vreo Innovations
01.2018 - 06.2019
Associate of Arts - English
Northumbria School of English
05.2001 -
High School Diploma -
Monseñor Sanabria
05.2001 -
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