Esteban Aguilar Espinoza
Alajuela
Work Preference
Summary
Conscientious professional with extensive experience advocating for social and economic well-being of individuals and families. Skilled at providing guidance, support and assistance. Strong communication and management skills and committed to inspiring community service.
Overview
6
6
years of professional experience
Work History
Community Engagement Coordinator
AJR Brazilian Jiujitsu School
05.2022 - Current
- Community & Scheduling Coordinator | Martial Arts Academy
- WhatsApp Community Management – Moderated academy chats, ensuring a respectful, engaging, and conflict-free environment.
- Member Engagement & Support – Welcomed new members, answered inquiries, and provided class and event information.
- Scheduling & Automation – Managed beginner class bookings via Calendly and implemented automated messaging for timely updates and reminders.
- Community Growth & Retention – Maintained an active, positive online space, leading to higher member satisfaction and retention.
- Enrollment & Event Promotion – Streamlined scheduling, boosting new student sign-ups, and played a key role in event planning and promotion.
- Strategic Communication – Developed and executed effective messaging strategies, enhancing engagement and information flow among members.
Executive Assistant / Appointment Setter
Elite Pro Fitness
05.2023 - 02.2025
- Scheduling & Client Coordination – Managed approximately 150 outbound calls and messages regarding personal training appointments, optimizing schedules for both trainers and clients.
- Confidential Information Handling – Handled sensitive data and executive communications with discretion and tact.
- Client Communication & Support – Engaged with potential and existing clients via phone, email, and messaging platforms, handling inquiries, confirmations, and fitness program details.
- CRM & Data Management – Maintained accurate client records, ensuring seamless follow-ups and efficient data tracking.
- Administrative & Executive Support – Assisted in email correspondence, document organization, and report preparation, while managing calendars and confidential business communications.
- Sales & Business Growth – Collaborated with the sales team to nurture leads, upsell memberships, and promote specialized training programs, driving revenue growth.
- Communication Screening & Management – Screened calls and emails, initiating appropriate actions to respond or direct messages for managers.
- Expense & Reimbursement Management –Processed travel expenses and reimbursements for executive team and senior management group.
- Calendar & Travel Coordination – Managed executive calendars, scheduled meetings and appointments, and coordinated travel arrangements to optimize time.
Bilingual Legal Sales Representative
Family Court Direct
04.2022 - 02.2023
- Consultative Sales & Client Needs Assessment – Effectively communicated the value of Family Court Direct legal access plans, tailoring solutions to clients’ unique family law needs.
- Lead Generation & Business Growth – Proactively expanded the customer base through networking, referrals, and strategic sales initiatives.
- High-Performance Sales Execution – Consistently exceeded quotas, closing 10+ sales per week and earning performance bonuses.
- CRM & Data Management – Utilized Zoho CRM for lead tracking, sales automation, and payment processing, ensuring seamless client follow-ups.
- Training & Leadership – Assisted in training new hires, refining their call structure and sales approach.
- Complex Call Handling – Managed sensitive family law discussions with empathy and professionalism, ensuring a smooth client experience.
- Operational Excellence – Maintained organized records across Zoho CRM and Excel, streamlining sales tracking, follow-ups, and scheduled meetings.
Bilingual Customer Service And Sale Representative
Amazon Web Services
02.2020 - 03.2022
- Customer Support & Issue Resolution – Addressed approximately 260 inquiries, concerns, and billing issues via phone, email, and chat, ensuring prompt and professional service.
- CRM & Data Management – Utilized Salesforce CRM to track customer interactions, manage service requests, and generate reports for seamless follow-ups.
- Product Expertise & Sales – Provided tailored product recommendations, upsold Amazon Home Services, and managed warm leads to enhance customer satisfaction and drive revenue.
- Billing & Fraud Prevention – Specialized in resolving payment disputes, unauthorized refunds, and replacement claims, conducting in-depth transaction reviews.
- Cross-Department Collaboration – Coordinated with logistics, payments, and technical support to ensure efficient issue resolution and optimal customer experience.
- High-Performance Metrics – Consistently exceeded response time, customer satisfaction scores, and sales targets while maintaining Amazon’s service level agreements.
- Multi-Domain Training & Expertise – Trained in multiple Amazon departments, including Pets, Prime, Home Services, Finance, and Pharmacy, demonstrating strong product knowledge.
- Advanced Problem-Solving – Conducted three-way calls with banks, cardholders, and internal departments to expedite complex case resolutions.
Education
BBA - Finances and Banking
Universidad Hispanoamericana
Heredia09.2025
Skills
- Proficient time management
- Inventory management
- Collaborative teamwork skills
- Problem-solving abilities in customer interactions
- Budget oversight and resource allocation
- Familiarity with Zoho and Salesforce platforms
- Client needs evaluation
- Effective communication
- Marketing communications
Languages
Spanish - Native
English- Bilingual (C2)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Certification
- Health Insurance Portability and Accountability Act
Training - June 2024
Software
Sales Force
HubSpot
Freshdesk
Slack
Microsoft Teams
Zoom
Google Workspace (Docs, Sheets, Calendar, Drive, Gmail)
Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
Calendly
QuickBooks
Trello
Quote
Philippians 2:4 (NIV)
"Let each of you look not only to his own interests, but also to the interests of others."
Timeline
Executive Assistant / Appointment Setter
Elite Pro Fitness
05.2023 - 02.2025
Community Engagement Coordinator
AJR Brazilian Jiujitsu School
05.2022 - Current
Bilingual Legal Sales Representative
Family Court Direct
04.2022 - 02.2023
Bilingual Customer Service And Sale Representative
Amazon Web Services
02.2020 - 03.2022
BBA - Finances and Banking
Universidad Hispanoamericana
Similar Profiles
Grant GeisingerGrant Geisinger
Coaching Staff Member at Catalyst Brazilian JiujitsuCoaching Staff Member at Catalyst Brazilian Jiujitsu
Elijah AzucarElijah Azucar
Jiu Jitsu Instructor at Dante Rivera Brazilian JiujitsuJiu Jitsu Instructor at Dante Rivera Brazilian Jiujitsu
Kareem BarrowKareem Barrow
Videographer/Content Creator at Momentum Brazilian JiujitsuVideographer/Content Creator at Momentum Brazilian Jiujitsu
Eugenia Alfaro CruzEugenia Alfaro Cruz
Denied Parties Advisor at DHL Express Costa RicaDenied Parties Advisor at DHL Express Costa Rica
Walter ArguelloWalter Arguello
Senior Software Engineer Technical Lead & BDM at JowasoftSenior Software Engineer Technical Lead & BDM at Jowasoft