Esteban Aguilar Espinoza
Alajuela
Work Preference
Summary
Conscientious professional with extensive experience advocating for social and economic well-being of individuals and families. Skilled at providing guidance, support and assistance. Strong communication and management skills and committed to inspiring community service.
Overview
6
6
years of professional experience
Work History
Community Engagement Coordinator
AJR Brazilian Jiujitsu School
05.2022 - Current
- Community & Scheduling Coordinator | Martial Arts Academy
- WhatsApp Community Management – Moderated academy chats, ensuring a respectful, engaging, and conflict-free environment.
- Member Engagement & Support – Welcomed new members, answered inquiries, and provided class and event information.
- Scheduling & Automation – Managed beginner class bookings via Calendly and implemented automated messaging for timely updates and reminders.
- Community Growth & Retention – Maintained an active, positive online space, leading to higher member satisfaction and retention.
- Enrollment & Event Promotion – Streamlined scheduling, boosting new student sign-ups, and played a key role in event planning and promotion.
- Strategic Communication – Developed and executed effective messaging strategies, enhancing engagement and information flow among members.
Executive Assistant / Appointment Setter
Elite Pro Fitness
05.2023 - 02.2025
- Scheduling & Client Coordination – Managed approximately 150 outbound calls and messages regarding personal training appointments, optimizing schedules for both trainers and clients.
- Confidential Information Handling – Handled sensitive data and executive communications with discretion and tact.
- Client Communication & Support – Engaged with potential and existing clients via phone, email, and messaging platforms, handling inquiries, confirmations, and fitness program details.
- CRM & Data Management – Maintained accurate client records, ensuring seamless follow-ups and efficient data tracking.
- Administrative & Executive Support – Assisted in email correspondence, document organization, and report preparation, while managing calendars and confidential business communications.
- Sales & Business Growth – Collaborated with the sales team to nurture leads, upsell memberships, and promote specialized training programs, driving revenue growth.
- Communication Screening & Management – Screened calls and emails, initiating appropriate actions to respond or direct messages for managers.
- Expense & Reimbursement Management –Processed travel expenses and reimbursements for executive team and senior management group.
- Calendar & Travel Coordination – Managed executive calendars, scheduled meetings and appointments, and coordinated travel arrangements to optimize time.
Bilingual Legal Sales Representative
Family Court Direct
04.2022 - 02.2023
- Consultative Sales & Client Needs Assessment – Effectively communicated the value of Family Court Direct legal access plans, tailoring solutions to clients’ unique family law needs.
- Lead Generation & Business Growth – Proactively expanded the customer base through networking, referrals, and strategic sales initiatives.
- High-Performance Sales Execution – Consistently exceeded quotas, closing 10+ sales per week and earning performance bonuses.
- CRM & Data Management – Utilized Zoho CRM for lead tracking, sales automation, and payment processing, ensuring seamless client follow-ups.
- Training & Leadership – Assisted in training new hires, refining their call structure and sales approach.
- Complex Call Handling – Managed sensitive family law discussions with empathy and professionalism, ensuring a smooth client experience.
- Operational Excellence – Maintained organized records across Zoho CRM and Excel, streamlining sales tracking, follow-ups, and scheduled meetings.
Bilingual Customer Service And Sale Representative
Amazon Web Services
02.2020 - 03.2022
- Customer Support & Issue Resolution – Addressed approximately 260 inquiries, concerns, and billing issues via phone, email, and chat, ensuring prompt and professional service.
- CRM & Data Management – Utilized Salesforce CRM to track customer interactions, manage service requests, and generate reports for seamless follow-ups.
- Product Expertise & Sales – Provided tailored product recommendations, upsold Amazon Home Services, and managed warm leads to enhance customer satisfaction and drive revenue.
- Billing & Fraud Prevention – Specialized in resolving payment disputes, unauthorized refunds, and replacement claims, conducting in-depth transaction reviews.
- Cross-Department Collaboration – Coordinated with logistics, payments, and technical support to ensure efficient issue resolution and optimal customer experience.
- High-Performance Metrics – Consistently exceeded response time, customer satisfaction scores, and sales targets while maintaining Amazon’s service level agreements.
- Multi-Domain Training & Expertise – Trained in multiple Amazon departments, including Pets, Prime, Home Services, Finance, and Pharmacy, demonstrating strong product knowledge.
- Advanced Problem-Solving – Conducted three-way calls with banks, cardholders, and internal departments to expedite complex case resolutions.
Education
BBA - Finances and Banking
Universidad Hispanoamericana
Heredia09.2025
Skills
- Proficient time management
- Inventory management
- Collaborative teamwork skills
- Problem-solving abilities in customer interactions
- Budget oversight and resource allocation
- Familiarity with Zoho and Salesforce platforms
- Client needs evaluation
- Effective communication
- Marketing communications
Languages
Spanish - Native
English- Bilingual (C2)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
- Health Insurance Portability and Accountability Act
Training - June 2024
Software
Sales Force
HubSpot
Freshdesk
Slack
Microsoft Teams
Zoom
Google Workspace (Docs, Sheets, Calendar, Drive, Gmail)
Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
Calendly
QuickBooks
Trello
Quote
Philippians 2:4 (NIV)
"Let each of you look not only to his own interests, but also to the interests of others."
Timeline
Executive Assistant / Appointment Setter
Elite Pro Fitness
05.2023 - 02.2025
Community Engagement Coordinator
AJR Brazilian Jiujitsu School
05.2022 - Current
Bilingual Legal Sales Representative
Family Court Direct
04.2022 - 02.2023
Bilingual Customer Service And Sale Representative
Amazon Web Services
02.2020 - 03.2022
BBA - Finances and Banking
Universidad Hispanoamericana