Esteban Delgado
Cholula,Puebla
Summary
Friendly receptionist with background in traditional office settings. Takes on multiple simultaneous tasks with good time management abilities and resourceful approach, proven to enhance customer satisfaction at Hotel y Galería Plaza Yara, exceled in organization and verbal communication. Leveraging tech-savviness and telephone skills, have successfully managed front desk and dining service, fostering strong client relations and operational efficiency.
I´m enthusiastic about pursuing opportunities to learn new skills and contribute to group success.
Overview
1
1
year of professional experience
Work History
Receptionist
Hotel Y Galería Plaza Yara
07.2023 - Current
- Greeted incoming hotel and art gallery visitors professionally and provided friendly, knowledgeable assistance.
- Answered approximately 20 daily incoming calls.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing daily phone calls, around 40 daily emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Handled assignments independently with good judgement and critical thinking skills.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Welcomed customers with friendly greeting, answered general questions.
- Corresponded with clients through email, telephone, or postal mail.
- Maintained confidentiality of information regarding clients and company.
- Collaborated with management to improve internal processes and procedures for better workflow optimization.
- Maintained strong relationships with clients by providing exceptional customer service, including timely responses to inquiries.
- Worked to build relationships with customers and built potential for additional sales.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
Restaurant Waiter
Hotel Y Galería Plaza Yara
07.2023 - Current
- Maintained clean and organized a 12-table dining area for optimal guest experience.
- Cultivated warm relationships with guests.
- Quickly reset and cleaned up tables after customers left.
- Answered customers' questions, recommended items, and recorded order information.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
- Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Arranged and prepared 12 tables for customers to offer memorable experiences to guests and foster repeat business.
- Participated in routine inventory checks, minimizing discrepancies in stock levels for smooth operational flow.
- Adhered to company guidelines and safety protocols for proper food handling and presentation.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
Education
STRATEGIC MARKETING - Marketing
UNIVERSIDAD INTERAMERICANA PARA EL DESARROLLO
CAMPECHE11.2024
High School Diploma -
INSTITUTO DE INGLÉS AMERICANO
EMILIANO ZAPATA, MÉXICO08.2020
Middle School -
SISTEMA EDUCATIVO LOS DELFINES
Quepos, Costa Rica12.2014
Skills
- Organization skills
- Tech-Savvy
- Telephone skills
- Data Entry
- Verbal and written communication
- Customer/Client relations
- Typing speed
- Greeting and Seating Clients
- File Management
- Administrative Support
- Mail handling
- Telephone operation
Languages
Spanish
Native language
English
Advanced
C1
Timeline
Receptionist
Hotel Y Galería Plaza Yara
07.2023 - Current
Restaurant Waiter
Hotel Y Galería Plaza Yara
07.2023 - Current
STRATEGIC MARKETING - Marketing
UNIVERSIDAD INTERAMERICANA PARA EL DESARROLLO
High School Diploma -
INSTITUTO DE INGLÉS AMERICANO
Middle School -
SISTEMA EDUCATIVO LOS DELFINES
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