Esteban Mendez

• In charge of the coordination of all tasks related to maintenance.
• To support water and juice filling machines as well as the end of line systems.
• Including supporting services as compressed air, gas service, pumping circuits, gas boiler, chillers, etc.
• The last 6 months I worked as the Project leader for new juice plant.
• I was in charge of the contractors, and to the design of the Process area including the Pasteurizer circuit and CIP.
• Assisted upper management in developing long-term strategies for improving overall plant reliability by providing input based on past experiences.
• Analyzed equipment performance data to identify trends and develop targeted maintenance plans accordingly.
• Coordinated emergency response efforts during unexpected breakdowns, mitigating risks to personnel safety and production timelines.
• Improved equipment uptime by implementing preventive maintenance schedules and coordinating routine inspections.

• Carshop for general maintenance and repair procedures, with special focus on electronics car system including mechanical and electrical.
• Focus in electronic troubleshooting with special equipment as

oscilloscope, OBD2 scanner, including data bases as Mitchell, etc.

• Managed day-to-day business operations.
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
• Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
• Evaluated suppliers to maintain cost controls and improve operations.

• I supported companies in Costa Rica, Central America and the Caribbean including Europe regarding maintenance, installation, training, tech support in all equipment and services sold by Tetra Pak, being the most important company in this field around the world
• The services included third party equipment such as Meurer, Domino coding system, Nordson glue system, etc.
• The services included automation process with Allen Bradley PLC, networking, Safety systems, mechanical systems, etc.
• Provided remote support for clients experiencing technical difficulties, resolving problems quickly and efficiently without the need for on-site visits.
• Established strong relationships with customers through clear communication and consistent follow-up on outstanding issues.
• Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.
• Examined faulty equipment, interpreted reports and analyzed customer complaints to diagnose equipment malfunction.
• Enhanced customer satisfaction with prompt and efficient troubleshooting of complex technical issues.
• Performed detailed diagnostics to accurately identify root causes and implement appropriate solutions for improved system performance.

• I supported companies in Costa Rica and Central America such as Coca Cola, Pepsi, Bridgestone, Pozuelo, Dos Pinos ,etc, regarding the equipment we represented such as Videojet, Raumak, and Lixis.
• I do install the equipment and assist our customers when a need of support was needed.
• The kind of support I performed was related to troubleshooting, preventive and corrective maintenance.
• Scheduled service calls according to customer location and urgency of need.
• Enhanced customer satisfaction with prompt and efficient troubleshooting of complex technical issues.
• Performed detailed diagnostics to accurately identify root causes and implement appropriate solutions for improved system performance.
• Performed onsite installation, modification and maintenance of systems and equipment.
• Assisted sales teams with pre-sales consultations, helping to customize product offerings based on client requirements and expectations.

• I supported coffee packaging systems such as Roure, Volpak, Speed dee, etc
• I troubleshoot the systems to improve efficiency, and to integrate the preventive and corrective maintenance routine in their daily basis.
• Enhanced user experience by addressing and resolving technical issues promptly.
• Collaborated cross-functionally with diverse teams to achieve shared objectives in a timely manner.
• Participated in ongoing professional development opportunities to expand technical knowledge base.

• Electromechanical Technician Supervisor
• Installation, implementation and troubleshooting on a wide range of food machinery systems to improve efficiency.
• Perform preventive maintenance, corrective 480v and 220v this includes engines, motors, contactors, relays, conveyors, etc.
• I supported PLC system including Allen Bradley Power Flex drives and all components within the automation system, electronic and pneumatic.
• Supervised a team of technicians, providing guidance on complex repair tasks and fostering professional development opportunities.
• Assisted in the planning and execution of facility expansions, ensuring proper installation of new equipment and seamless integration with existing systems.
• Coordinated preventative maintenance schedules, verifying equipment safety and function.
• Monitored employee work tasks while installing, aligning, and balancing new equipment for projects.
• Reduced downtime by quickly diagnosing and repairing issues with machinery, electrical systems, and facility infrastructure.

• Support in U.S and Canada Proliant servers line on issues related to hardware and software.
• This includes US army, navy, air force, NASA, Intel, Google, Yahoo, BBC,etc.
• Conducted thorough root cause analyses on recurring defects, resulting in the implementation of effective corrective actions.
• Provided detailed reports on quality metrics to senior management, enabling informed decision-making regarding process improvements.
• Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
• Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
• Created and revised procedures, checklists and job aids to reduce errors.

• Installation, preventive and corrective maintenance of high tech machinery as well as implementation of new systems to improve the performance of the factory.
• Training in different technical areas and procedures, in addition to the management of technical working groups.
• Collaborated with cross-functional teams to achieve project goals on time and within budget.
• Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
• Followed all company policies and procedures to deliver quality work.
• I supported test and epoxy fillers in the production line, including Tiros vetical oven, etc.
• Earned recognition as a top performer consistently exceeding targets throughout my tenure as a specialist in the field.