Esteban Meneses Tapias
Alajuela
Summary
Dynamic professional with extensive administrative and operational expertise, complemented by bilingual proficiency. Committed to achieving goals through hard work, responsibility, and respect, driving a continuous pursuit of success. Actively engaged in various projects and initiatives focused on enhancing work processes and fostering a positive work environment. Eager to embrace new challenges and contribute to organizational growth through innovative solutions and collaborative efforts.
Overview
17
17
years of professional experience
Work History
Audit Officer
BMA
2021.01 - 2025.11
- Analyze, evaluate, videos, 3D images identifying potential risks on unmanned drone deliveries tests, classifying targets, objects, people or animals that may jeopardize fights form FC or drop scene. Information up loaded using AWS services and python.
- Learned and adapted quickly to new technology and tools started as regular DA after two months became checker then auditor for several process. Improving team metrics and quality. Reducing over 10% re annotations actions.
- Self-motivated, with a strong sense of personal responsibility. Proved successful working within tight deadlines and a fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions, and make decisions attending client procedures.
Manager's Assistant
Wallmart
2020.02 - 2021.01
- Achieved streamlined cash collection and distribution through effective process management. Enhanced team productivity by coordinating schedules and responsibilities. Improved financial record-keeping practices to support operational integrity.
- Increased customer satisfaction by implementing efficient store operations and maintaining a well-organized, clean environment.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Senior KYC Analyst
Citibank
2015.01 - 2018.07
- Achieved compliance with anti-money laundering regulations through effective 360 analysis. Delivered thorough KYC due diligence for corporate clients, enhancing risk management. Streamlined KYC processes for new clients and large accounts, consistently meeting compliance deadlines. Established a reliable point of contact for new client funds in Argentina, Colombia, and Venezuela, facilitating smooth operations.
- Investigated customer information utilizing public and private resources to uncover potential risks and detect fraudulent behaviors.
- Collaborated with cross-functional teams to enhance KYC processes and accuracy.
- Led training sessions for junior analysts on KYC regulations and best practices.
- Executed data management processes for a large client base, maintaining confidentiality and following internal protocols for secure information handling.
- Returned on 2019 for 6 months to a remediation project as contractor.
Technical Representative
Hewlett Packard
2014.01 - 2014.12
- Led initiatives to resolve level 1 and 2 troubleshooting tickets, significantly improving client and vendor satisfaction. Oversaw the optimization of incident reporting processes for web-based applications, fostering better communication through phone, chat, and email interactions.
- Delivered technical support to clients, ensuring timely resolution of issues and enhancing customer satisfaction.
- Continuously expanded knowledge of industry trends and emerging technologies to better serve clients' evolving needs.
Ground Ops. Coordinator
Aeris Holding
2009.03 - 2013.09
- Facilitated effective coordination of cleaning staff shifts and responsibilities, adhering to airport security and health regulations for over 15 people per shift.
- Managed scheduling and logistics for airport events, ensuring timely execution.
- Coordinated logistics for large-scale events, significantly reducing setup times and eliminating scheduling conflicts.
Education
Associate of Applied Science - CCNA 1 to 3 - IT Essential Cisco
Universidad Nacional De Costa Rica
Heredia, Costa RicaAssociate of Applied Science - Banking and Finance Technician
SENA
English Program Certificate - English
CUNA
Alajuela, Costa RicaBBA - Business Administration Emphasis in Accounting
Universidad Hispanoamericana
Heredia, Costa Rica2027-04
Skills
- Clear verbal communication
- Structured problem-solving
- Customer Service
- Motivation
- Commitment
- Supportive demeanor
- Data analytics
- Policy interpretation
- Ethics and integrity
- Teamwork and collaboration
- Problem-solving abilities
- Microsoft office
Idioms
English
Full Professional
Spanish
Native or Bilingual
CONTACT
- Phone number: 8833-9082
- Email: estebandido402@gmail.com
Timeline
Audit Officer
BMA
2021.01 - 2025.11
Manager's Assistant
Wallmart
2020.02 - 2021.01
Senior KYC Analyst
Citibank
2015.01 - 2018.07
Technical Representative
Hewlett Packard
2014.01 - 2014.12
Ground Ops. Coordinator
Aeris Holding
2009.03 - 2013.09
Associate of Applied Science - CCNA 1 to 3 - IT Essential Cisco
Universidad Nacional De Costa Rica
Associate of Applied Science - Banking and Finance Technician
SENA
English Program Certificate - English
CUNA
BBA - Business Administration Emphasis in Accounting
Universidad Hispanoamericana